Quizizz is hiring a
Customer Support Associate

Summary

The job is for a Customer Support Associate at Quizizz, a global learning platform that empowers educators through technology. The role involves helping users utilize the product, identifying issues, consolidating queries, and improving support systems. The work schedule is from 5 pm to 1 am (US shift).

Requirements

• Excellent written communication skills and impeccable grammar
• Be the voice of the user
• Experience with live chat support and ticket/email support platforms like Zendesk

Responsibilities

• Help Quizizz users utilise our product and achieve their goals
• Read between the lines to get to the root of customer issues and support product teams in identifying bugs and bad design
• Consolidate customer queries and educate product teams about what customers want
• Go the extra mile to help individual users with their issues
• Provide a great support experience is the best way to get loyal users and referrals
• Equip yourself with the knowledge and tools to troubleshoot issues on every kind of device, operating system, and browser
• Come up with innovative ways for us to get feedback from users by setting up user forums and polls and engaging on social media
• Set up self-serve support systems like help desks, chatbots, and other innovative systems to automate support systems when possible

Preferred Qualifications

Experience with managing and moderating user forums is a plus

Benefits

• Quizizz covers health care benefits for you, your family, and your parents
• Invest in employee's learning and development through books and courses
• Provide healthy lunches, dinners, and a stocked pantry to snack on all day