Speexx is hiring a
User Technical Support Specialist, Remote - Italy
![Logo of Speexx](https://cdn.jobscollider.com/logo/speexx-7418.webp)
Summary
Speexx is seeking a User Success | Technical Support Specialist (m/f/d) to join their fast-growing team. The role involves providing technical support on a freelance basis, assisting users in maximizing the value of Speexx's online solutions, and working closely with customer success and product teams.
Requirements
- Strong problem-solving skills with a user-centric approach
- Excellent communication skills across various mediums
- Ability to work independently and as part of a team
- Strong organizational skills and attention to detail
- Ability to take initiative and collaborate
- Proficiency in Italian and English
Responsibilities
- Provide help and technical support to end-users of a B2B SaaS solution via Intercom
- Ensure timely resolution of user issues, escalating when necessary
- Develop and maintain a deep understanding of the SaaS product and its features
- Analyse user issues to identify patterns and common pain points
- Collaborate with Product Development to address and resolve technical challenges
- Document troubleshooting procedures and technical solutions for the knowledge base
- Assist in optimizing the use of Intercom for technical support
- Participate in the onboarding and training of new technical support staff
- Report on support metrics and user feedback
Preferred Qualifications
Proficient with Intercom and other chat support tools
Benefits
- 100% remote work
- 100% autonomy over your work schedule
- Continued opportunities for professional development
- FREE language courses for you, and discounts for family and friends!
- Paid initial and future training
This job is filled or no longer available
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