Speexx is hiring a
User Technical Support Specialist, Remote - Italy

Summary

Speexx is seeking a User Success | Technical Support Specialist (m/f/d) to join their fast-growing team. The role involves providing technical support on a freelance basis, assisting users in maximizing the value of Speexx's online solutions, and working closely with customer success and product teams.

Requirements

• Strong problem-solving skills with a user-centric approach
• Excellent communication skills across various mediums
• Ability to work independently and as part of a team
• Strong organizational skills and attention to detail
• Ability to take initiative and collaborate
• Proficiency in Italian and English

Responsibilities

• Provide help and technical support to end-users of a B2B SaaS solution via Intercom
• Ensure timely resolution of user issues, escalating when necessary
• Develop and maintain a deep understanding of the SaaS product and its features
• Analyse user issues to identify patterns and common pain points
• Collaborate with Product Development to address and resolve technical challenges
• Document troubleshooting procedures and technical solutions for the knowledge base
• Assist in optimizing the use of Intercom for technical support
• Participate in the onboarding and training of new technical support staff
• Report on support metrics and user feedback

Preferred Qualifications

Proficient with Intercom and other chat support tools

Benefits

• 100% remote work
• 100% autonomy over your work schedule
• Continued opportunities for professional development
• FREE language courses for you, and discounts for family and friends!
• Paid initial and future training