Remote Junior IT Support Specialist

Summary

Join our team as an IT Support Specialist and be responsible for administering users, providing technical support, and implementing user change requests.

Requirements

• Bachelor's degree in computer science, Information Technologies or a related field
• Good knowledge and hands-on experience with Microsoft’s technology: Windows 10/11, O365, Intune, Active Directory
• Good organisational skills and ability to prioritise tasks
• Basic knowledge of Windows servers, networking, and security
• Analytical and problem-solving skills
• Ease of learning new technologies
• Very good English skills (both spoken and written)
• Ability to communicate at all levels

Responsibilities

• Administering users and their corporate IT equipment and associated software
• Providing support in-person and remotely
• Troubleshooting and resolving user issues
• Implementing user change requests
• Handling support tickets, logged by users, in a timely manner
• Identifying and tracking end user hardware and software needs
• Recommending IT solutions that meet business needs
• Performing advanced hardware and software installation, configuration and deployment
• Maintaining hardware/software inventories
• Collaborating with other IT Teams to troubleshoot and resolve technical issues
• Collaboration with external vendors