BioAgilytix is hiring a
IT Support Specialist I

Summary

The IT Support Specialist at BioAgilytix provides remote and deskside support services, manages user accounts, addresses issues with corporate systems, and supports projects related to the overall corporate infrastructure. The role is full-time with some flexibility in hours, and benefits include medical insurance, dental insurance, vision insurance, flexible spending account, short term disability, long term disability, life insurance, paid time off, parental leave, paid holidays, 401k with employer match, and an employee referral program.

Requirements

• Bachelor's degree in an IT-related field or equivalent work experience
• Not less than 1 year experience in an end-user-facing computer support role, preferably in a regulated industry, with knowledge of computing hardware, software, voice/data cabling, networking protocols, printer management, and desktop implementation/support
• Knowledge of the Windows desktop operating system environment as well as PC applications (such as Word, Excel, and Outlook) is required

Responsibilities

• Prioritize and respond to end user service requests tracking work activities in the IT ticketing system
• Follow standard operating procedures including those for account management, workstation configuration, change control, application configuration, issues escalation, and incident handling
• Maintain accurate records of technical assets identifying needs to procure additional supplies and replace systems
• Create and maintain standard OS images
• Provide AV support including conference room setup, online meeting configuration, and recording
• Support network and desktop printing and coordinate printer maintenance with the service vendor when needed
• Create and administer user accounts for Active Directory, Office365, VPN, specialized scientific applications, and other corporate systems
• Deploy and configure VoIP phones and address phone related support requests
• Provide end user training in the use of Office 365 applications, conferencing, security, and computing best practices
• Collaborate with other IT personnel and contractors to resolve complex issues and system outages
• Troubleshoot issues with network connectivity for end user devices in the office and at offsite locations
• Responsible for workstation hardware troubleshooting and repair
• Maintain confidentiality of client and company information

Preferred Qualifications

Knowledge of or experience with telecommunication support and audio-visual system support desired

Benefits

• Medical Insurance (HDHP with HSA; PPO), Dental Insurance, Vision Insurance, Flexible Spending Account (medical; dependent care)
• Short Term Disability | Long Term Disability Life Insurance
• Paid Time Off (4 weeks per year), Parental Leave, Paid Holidays (12 scheduled; 3 floating)
• 401k with Employer Match
• Employee Referral Program