UX Analyst

Summary

Join LegalMatch Philippines as a UX Analyst and contribute to creating better products through user experience testing and evaluation. You will conduct regular software testing from an end-user perspective, identifying defects and proposing improvements. Your work will involve analyzing user interactions, reporting findings to product and QA teams, and collaborating with stakeholders to enhance features. This role requires a minimum of three years of UX testing/analyst experience and a passion for UX and quality. You will be responsible for ensuring user journeys meet business and customer standards and for working collaboratively to improve product performance.

Requirements

• At least 3 years of experience as a UX tester/Analyst
• Creative and tech savvy
• With thorough understanding of UX design, information architecture, and testing for conversion
• Passionate about UX and quality
• Proactive and a great communicator

Responsibilities

• Understanding how end users are interacting with our various products and use this knowledge along with your user testing and usability experience to question and identify defects and improvements
• Conducting regular testing for user experience, ensuring that users are learning and using our interfaces more quickly and effortlessly; reporting test findings to Product and QA teams
• Looking into various blockers for conversion and propose improvements
• Working with other analysts in the company to determine baseline for task success rate, time on task, user error rate, and others; conduct analysis and testing in order to help us improve performance based on these measures
• Ensure user journey meets business & customer standards, highlighting issues or improvements during requirements / testing phases
• Work collaboratively with various stakeholders to meet the needs of customers, contributing domain knowledge and ideas that will help us develop better features for LegalMatch customers

Preferred Qualifications

• Proactive, adaptable, and flexible
• Highly professional
• Has the willingness to go the extra mile to achieve desired outcomes
• With strong collaboration and communication skills to work effectively with cross-functional teams
• With strong problem-solving skills
• Committed to continuous improvements and willing to experiment with new approaches and techniques to work processes
• A background in design thinking