BigCommerce is hiring a
UX Researcher

Summary

Join the Product Design team at BigCommerce as a User Experience Researcher and partner with designers and product managers to understand user needs, conduct research studies, and share findings. You will plan and conduct multi-method research that answers big questions and helps shape our product experience.

Requirements

• 2-4 years of experience as a UX researcher for a product focused tech company
• You are a self-starter, who can work independently, prioritize time between multiple projects, and adapt to changing schedules and priorities
• You are not afraid to ask questions and take feedback well. You have a desire to learn
• Excellent organization skills and attention to detail in a fast-paced environment
• Experience with quantitative and qualitative user research, including study design, participant recruiting and management, interviewing, analysis and synthesis
• You have a natural curiosity and enjoy talking to people
• Have knowledge of experiential research methods and pros/cons of each
• Experimental mindset, ready and willing to try things and take risks
• Comfort with working within complex systems
• Great written and verbal communication skills

Responsibilities

• Conduct generative and evaluative research studies that shape product decisions
• Partner with designers and product managers to prioritize the right questions and identify research needs; maintain your research roadmap in partnership with product teams
• Choose and execute on appropriate methodologies, quantitative and qualitative, to address user needs and opportunities during different stages of the product lifecycle, including discovery, ideation and validation
• Streamline processes and handle logistics around participant recruitment
• Design research and usability testing plans
• Conduct user interviews during the discovery phase, concept and validation testing
• Write research scripts, usability tests and surveys
• Develop a holistic understanding of the user journey, needs and pain points
• Synthesize survey and interview results and formulate key takeaways
• Highlight usability issues and help teams understand how to address them
• Create content (video clips, blog posts, slide decks) to communicate and present findings to teams
• Facilitate understanding of merchant needs and pain points to shed light and bring clarity to teams in complex domains
• Sustain an informed and empathetic organization by evangelizing research insights to product teams and throughout the company as needed
• Manage our research & intelligence repositories and centralize research artifacts being created by different teams
• Evangelize and educate other teams on processes and tools to help centralize knowledge and understanding of our users

Preferred Qualifications

• Experience with recruiting participants for scientific study or research
• BA/BS or MA/MS in Human-Computer Interaction, Cognitive Science or Psychology, UX program with certification, or relevant work experience
• Experience with video editing, software/product development process, statistics, remote testing tools (Google Hangouts, UserTesting.com, Dovetail, etc)
• Experience working with SaaS products and / or ecommerce