Remote UX Researcher

Summary

Join Bókun, a leading reservation system and marketing platform for tours and activities operators globally, as a seasoned hands-on researcher with a well-rounded skill set that covers both user experience and market analysis. Our work ranges from exploratory to evaluative, from qualitative to quantitative.

Requirements

• Minimum BA/BS degree in psychology, communication, statistics or other related field
• Advanced degree behavioral or social sciences a plus
• 4+ years of professional applied research experience
• Thorough understanding of the strengths and weaknesses of qualitative and quantitative research methodologies
• Extensive experience with qualitative research methods in user research
• Detail oriented and able to manage multiple projects simultaneously
• Ability to present research insights and supporting data in a clear fashion
• Experience of presenting to, influencing and challenging senior stakeholders
• Ability to ask, and answer, meaningful and impactful questions
• Excellent English verbal and written communication skills
• Experience with quantitative research methods (e.g. surveying) and statistics a plus
• Experience in B2B, travel, hospitality a plus

Responsibilities

• Actively participate in cross-functional team discussions to understand various user needs, and to identify and define new marketplace features
• Define research strategy and manage multiple projects across a variety of methodologies
• Design and conduct qualitative studies (discovery, needs analysis, usability studies, click-tests etc.), analyze data, and proactively share insights and supporting data
• Own the research process from end-to-end including the ideation, development and execution of research plans
• Create and field surveys, analyze responses, and report learnings
• Use your creativity and breadth of your research toolkit to determine the best method for each study, gathering insights from a variety of audiences
• Communicate research findings internally in clear and compelling ways
• Work cross-functionally with sales,design, product marketing, and product management

Benefits

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary, annual bonus, and equity
• ���Work your way” with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work
• Donation matching. Give back? Give more! We match qualifying charitable donations annually
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you
• Travel perks. We believe that travel is employee development, so we provide discounts and more
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges
• Health benefits. We offer great coverage and competitive premiums