Senior UX Researcher

Summary

Join Bókun, a TripAdvisor subsidiary, as a hands-on researcher contributing to their leading reservation system. You will actively participate in cross-functional discussions, define research strategies, and manage multiple projects using various methodologies. Responsibilities include designing and conducting qualitative studies, analyzing data, creating surveys, and communicating findings effectively. The ideal candidate possesses a BA/BS degree in a related field, 4+ years of applied research experience, and expertise in qualitative and quantitative research methods. Bókun offers competitive compensation, flexible work arrangements, and various benefits including tuition assistance, travel perks, and health benefits.

Requirements

• Minimum BA/BS degree in psychology, communication, statistics or other related field
• 4+ years of professional applied research experience
• Thorough understanding of the strengths and weaknesses of qualitative and quantitative research methodologies
• Extensive experience with qualitative research methods in user research
• Detail oriented and able to manage multiple projects simultaneously
• Ability to present research insights and supporting data in a clear fashion
• Experience of presenting to, influencing and challenging senior stakeholders
• Ability to ask, and answer, meaningful and impactful questions
• Excellent English verbal and written communication skills

Responsibilities

• Actively participate in cross-functional team discussions to understand various user needs, and to identify and define new marketplace features
• Define research strategy and manage multiple projects across a variety of methodologies
• Design and conduct qualitative studies (discovery, needs analysis, usability studies, click-tests etc.), analyze data, and proactively share insights and supporting data
• Own the research process from end-to-end including the ideation, development and execution of research plans
• Create and field surveys, analyze responses, and report learnings
• Use your creativity and breadth of your research toolkit to determine the best method for each study, gathering insights from a variety of audiences
• Communicate research findings internally in clear and compelling ways
• Work cross-functionally with sales,design, product marketing, and product management

Preferred Qualifications

• Advanced degree behavioral or social sciences a plus
• Experience with quantitative research methods (e.g. surveying) and statistics a plus
• Experience in B2B, travel, hospitality a plus

Benefits

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary, annual bonus, and equity
• ���Work your way” with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work
• Donation matching. Give back? Give more! We match qualifying charitable donations annually
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you
• Travel perks. We believe that travel is employee development, so we provide discounts and more
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges
• Health benefits. We offer great coverage and competitive premiums