Second Front Systems is hiring a
UX Researcher

Summary

Join Second Front Systems as a motivated UX Researcher to partner with the team in identifying areas of improvement and opportunities for exploration, and contribute your insights to enhance products and shape research practices.

Requirements

• You’ve conducted comprehensive research for B2B SaaS products
• At least three years of experience conducting research in a product team, working directly with customers
• Maintain professionalism while conducting research and communicating with customers, prospects, and industry leaders/experts
• Comfortable with both qualitative and quantitative methodologies, and know when to apply them
• Experience with both moderated and unmoderated remote testing methodologies
• You present research insights and recommendations clearly and confidently, regardless of audience
• You think about the value of research in terms of product development and outcomes
• Ability to work independently and hit deliverables and deadlines with limited oversight
• Ability to navigate ambiguity and chaos in a fast paced, high growth environment

Responsibilities

• Plan and facilitate multiple UX research projects across projects to help us build new features, validate new concepts, and iterate on existing ones
• Determine appropriate research methods and handle the end-to-end logistics of scoping, recruiting, and execution for your research projects
• Communicate both tactical and strategic insights and recommendations in a consumable, engaging way using artifacts, such as reports, journey maps, personas, wireframes and other formats that guide our team towards a delightful user experience
• Work with Product Managers and Designers to define your research roadmap by proposing and triaging research requests, aligning on what is the highest priority
• Advocate for user needs throughout the product development process

Preferred Qualifications

• Undergraduate degree in Human-Computer Interaction, Psychology, Computer Science, Cognitive Science, or a related field OR comparable UX research experience
• Experience with mixed-method research
• Have a strong interest in matters of national security
• Have an inquisitive mindset, ready to learn about and explore new concepts

Benefits

• Competitive Salary
• 100% Healthcare, vision and dental coverage
• 401(k) + 3% company contribution
• Wellness perks (Fitness classes, mental health resources)
• Equity incentive plan
• Tech + office supplies stipend
• Annual professional development stipend
• Flexible paid time off + federal holidays off
• Parental leave
• Work from anywhere
• Referral Bonus