Remote Vendor Relationship Representative
Lessen
๐Remote - United States
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Job highlights
Summary
Join Lessen, a fast-growing real estate services company, as a Vendor Relationship Representative and contribute to effective relationships with suppliers and vendors. This full-time, hybrid role involves developing and maintaining positive vendor relations, managing customer calls and email requests, and resolving customer issues.
Requirements
- Advanced proficiencies in: Microsoft Word, Excel, PowerPoint, and Outlook
- 3+ years work experience
- Account Management experience a plus
Responsibilities
- Develop and maintain positive vendor relations to ensure superior customer satisfaction
- Receive and handle customer calls and email requests for services
- Manage the scheduling and completion of all services assigned by customers
- Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries
- Identify, research and resolve customer issues using the companyโs web-based systems and databases
- Source new vendors to perform required services, as needed
- Resolve or escalate all disputes or un-satisfied service confirmations
- Maintain open communication with Vendors in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship
- Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers
- Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in-person
- Enter information into our database and ensure consistency and accuracy
- Be able to educate clients on the benefits of the Lessen service offering
- Resolve most/all client and Affiliate issues without escalation
- Remain on the queue and address all requests
- Provide creative solutions to meet client needs and maximize value
- Contribute to special projects and continuous improvement initiatives, as requested by Operationโs management or the client
- Provide management with recommendations to changes in procedures, as needed
Benefits
- Competitive compensation
- Health, Dental, Vision, Life, Disability options
- 401K retirement savings plan
- Paid vacation, federal and floating holidays
- Maternity/Paternity Pay
- Career advancement opportunities
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