Remote Client Care Specialist

Summary

Join our team as a Client Care Specialist and be part of building and leading the next way of working. As a key member of the Client Care team, you will provide superior customer support via inbound tickets, chat, and telephone, and work closely with stakeholders to ensure a positive end-to-end customer experience.

Requirements

• Bachelor’s degree preferred
• 1+ years of Customer Service or related experience
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
• Diplomacy, tact, and poise under pressure when working through customer issues
• Clear and effective communication skills (in person, phone, email, etc.)
• Proficiency with MS Office Suite

Responsibilities

• Build and nurture customer relationships by providing superior customer support via inbound tickets, chat, and telephone
• Be available at your desk during working hours in a quiet environment, free of distractions, to answer phone calls
• Consistently take 70+ tickets and 35+ incoming phone calls per week
• Respond to customer inquiries with compassion, speed, accuracy, and professionalism, ensuring a high level of customer satisfaction
• Manage incoming support requests by taking calls and handling tickets, troubleshooting issues, and providing timely and effective solutions
• Analyze data and support Vendor Management Systems and third-party services where Talent data is entered to understand impact to talent and make adjustments as needed
• Coordinate corrective actions with internal teams, such as finance, human resources, client representatives, to ensure timely resolution of complaints, disputes, and special requests
• Enhance FAQ and training materials for internal and external customers based on common issues and feedback
• Maintain good data hygiene and integrity through detailed case documentation by interpreting documented policies, procedures, and guidelines
• Utilize multiple software programs simultaneously while conversing with all levels of internal and external customers
• Troubleshoot product failures and make recommendations for escalations when necessary

Benefits

• Remote work environment
• Competitive base salary with opportunities for growth and development
• Excellent medical, dental, and vision plans designed to support healthy lifestyles
• 401(k) retirement plan
• Flexible Time Off – take time when you need it
• Bonus opportunities
• Wellness allowance