Vice President, Account Management

Summary

Join our team at Kafene, a leading point-of-sale financing partner, as we seek a dynamic Vice President of Account Management to drive customer success and create an account management team.

Requirements

• Bachelor’s degree in business, Marketing, or a related field
• 10+ years of experience in account management or customer success (account volume of $500M-$1B), with at least 5 years in a leadership role. Experience in LTO/BNPL preferred
• Proven track record of building strong client relationships and achieving revenue growth
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels
• Ability to work collaboratively across departments and influence stakeholders at all levels
• Proficiency in CRM software and other relevant tools

Responsibilities

• Develop and implement the overall account management strategy to drive customer engagement and satisfaction
• Lead, mentor, and manage the account management team to achieve performance targets and professional growth
• Build and maintain strong, long-lasting relationships with key clients, understanding their needs and aligning our services to meet those requirements
• Collaborate closely with sales, marketing, and product development teams to drive growth and identify opportunities for upselling and cross-selling
• Monitor account performance and client health metrics to proactively identify risks and opportunities for improvement
• Prepare and present regular reports on account status, product performance, and team achievements to senior leadership
• Stay up to date with industry trends, best practices, and competitive landscape to inform strategic decisions

Benefits

• Base Salary: Earn a competitive base salary ranging from $130,000 to $150,000
• Healthcare: We prioritize your well-being by covering 80% of medical, dental, and vision insurance costs, including coverage for your spouse, children, and other dependents
• Retirement Benefits: Begin planning for your future from day one with our 401k plan
• Paid Time Off: We understand the importance of work-life balance. That's why we offer flexible paid time off days starting from day one of your employment