Remote Vice President

Summary

Join us for the ride! The Vice President of Operations at Pango will lead a team of 60+ employees and contractors, responsible for operational functions, alignment with strategic goals, and optimizing the efficiency of our Customer Support and Cloud Services teams.

Requirements

• Bachelor’s degree in Business Administration, Ops Management, or related field
• 10+ years of experience in operations management, including 5+ years in an operations leadership role in a SaaS organization
• Experience in managing large-scale, distributed cloud environments in a global organization
• Experience leading distributed Customer Support organizations
• Solid understanding of cloud security best practices, regulatory requirements, and risk management
• Strong knowledge of financial management, vendor management, and process optimization
• Familiarity with industry regulations and compliance standards
• Experience with performance measurement systems and KPIs
• Experience building and leading a PMO organization

Responsibilities

• Develop and implement long-term operational strategies aligned with the organization's goals
• Collaborate with senior leadership to refine operational procedures and workflows
• Lead and manage all aspects of cloud operations, including infrastructure, platforms, and services
• Ensure the reliability, security, scalability, and performance of Pango’s cloud environments
• Identify and streamline inefficient business processes to improve productivity, reduce costs, and enhance service quality
• Drive continuous improvement initiatives using Lean, Six Sigma, or other methodologies
• Build, mentor, and manage cross-functional teams within operations
• Set performance goals, provide professional development opportunities, and foster a results-oriented culture
• Oversee operational budgets and resource allocation, ensuring cost-effective operations
• Monitor financial performance and work with the finance team to manage operational expenses
• Ensure the organization complies with industry regulations, safety protocols, and legal standards
• Implement and maintain disaster recovery and business continuity plans for all cloud operations
• Leverage technology to drive operational efficiency
• Lead the implementation of new tools, systems, and platforms to enhance productivity and evaluate technical architecture and design alternatives and provide technical direction to project teams
• Work closely with customer service teams to ensure customer satisfaction
• Optimize processes to improve the customer experience and address any operational challenges
• Collaborate with other departments such as sales, marketing, HR, and finance to ensure operational support aligns with company-wide objectives
• Develop and track key performance indicators (KPIs) to assess the success of operational initiatives
• Regularly report progress to senior leadership

Preferred Qualifications

• A certification in Lean or other operational improvement methodologies
• Experience in in B2B2C Digital Identity Protection or Digital Security industry
• A Master’s degree in Business Administration or Ops Management

Benefits

• Competitive pay
• Generous health and wellness benefits
• Retirement savings plans
• Parental leave