Vice President, Inside Sales

Summary

Join A Place for Mom as a Sales Director to lead a team of Inside Sales Managers overseeing a remote team of Welcome Advisors. You will supervise salesforce compensation, drive sales to achieve move-in goals, manage team performance metrics, and lead the Regional Manager team. Responsibilities include directing sales territory evolution, analyzing sales performance, overseeing reporting accuracy, building salesforce growth scenarios, and coordinating sales forecasting. You will also manage customer complaints, relations, and contribute to new system implementations and sales technology features. This role requires a four-year college degree, senior leadership experience in a call center, 10 years of sales management experience, and a proven track record of exceeding sales targets. Quarterly overnight travel is required.

Requirements

• Four year college degree from an accredited institution
• Senior leadership experience in a call (sales) center environment required, with a thorough understand of call center based metrics and KPI’s
• 10 years of progressively responsible sales and sales management experience in a B2C or SMB sales environment
• Proven track record of consistently exceeding sales targets and funnel KPIs
• Strong problem solving skills, analytical capabilities, and collaboration skills
• Ability to manage projects with multiple tracks as a high-energy leader
• Excellent customer service including the ability to train and inspire teams’ members
• Ability to work with multiple customers (families and communities) to achieve sales goals
• Ability to develop clear action plans and drive processes with numerous interdependencies
• Excellent written and verbal communication skills, strong presentation skills
• Ability to work a flexible schedule including nights and weekends

Responsibilities

• Supervise assignment of salesforce compensation, targets and other sales incentives
• Drive sales to achieve move-in goals each month and quarter for inside phone sales team
• Manage and lead team to deliver funnel metrics that meet or exceed expectations, utilizing multiple reports in multiple systems
• Lead and support Regional Manager Team that are the direct leaders to each WA region team
• Direct the evolution of sales territories as the sales teams grow
• Monitor and analyze sales performance; support sales management in achieving goals
• Oversee sales reporting accuracy and distribution
• Recommend revisions to existing reports and assist in the development of new reporting tools as needed
• Build salesforce growth scenarios and work closely with senior management to refine long-term strategic plans
• Coordinate sales forecasting, planning, and budgeting processes with Finance and HR
• Help manage/resolve customer complaints directly and in coordination with customer account teams
• Manage customer relations including conference brand calls, webinars, and customer meetings
• Hire, recruit, train and coach Regional Managers and Welcome Advisors
• Manage HR issues (LOA, Exits, New Hires etc.)
• Work with all departments on implementing new systems, programs, process/protocol changes and test pilots
• Collaborate with the development team to implement new sales technology features
• Collaborate with the learning and development team on sales team training material and implementation
• Quarterly overnight travel required for divisional and organizational sales meetings, with additional local travel to visit our community customers in the market

Benefits

• 401(k) plus match
• Health insurance
• Dental insurance
• Vision Insurance
• Paid Time Off