Vice President of Operations

Summary

Join Brightwheel as an experienced executive to oversee all aspects of operations, including revenue operations teams, business operations, and analytics. You will develop and refine the corporate operating system, partner with senior leadership, drive continuous improvement, ensure seamless customer journeys, and lead operational goal-setting. Leverage data to inform go-to-market strategies and lead a team of experts across various operational functions. Optimize operations for scalability and implement systems to support growth. Brightwheel offers a competitive compensation package and benefits.

Requirements

• 15+ years of experience in Operations and/or Strategy, with experience leading teams of 40+
• Experience scaling operations at a high-growth SaaS company or a tech-enabled business
• Proven track record in developing and executing operational strategies that drive efficiency and business growth
• Strong analytical skills, with experience using KPIs, dashboards, and analytics tools to drive performance improvements
• Experience building, mentoring, and scaling high-performing teams
• Track record of collaborating with cross-functional partners to lead transformation and growth

Responsibilities

• Develop and refine the “corporate operating system”
• Partner closely with the CEO, COO, and CFO on the company’s highest priority initiatives
• Drive continuous improvement through operating cadences, including partnering with leadership on forecasting, goal-setting, metrics reviews, and business reviews
• Ensure a seamless journey for customers from lead through sales and onboarding on to ongoing engagement + upsell
• Lead overall operational goal-setting of the company, steer metrics reviews, and identify potential growth opportunities
• Make data the secret weapon of our go-to-market functions, creating the right reporting and analytics to provide insights into our funnel and performance, fuel the best decision-making, and uncover growth opportunities
• Lead a talented team of experts across any combo of RevOps (Sales Ops, Marketing Ops, CS Ops, BizOps, and Analytics
• Optimize Operations & Scalability – Develop and implement systems, processes, and workflows to drive efficiency and support brightwheel’s growth

Benefits

• Premium medical, dental, and vision benefits
• Generous paid parental leave
• A flexible paid time off policy
• A monthly wellness and productivity stipend
• A Learning & Development stipend