Vice President, Clinical Operations

Summary

Join Wheel as the Vice President, Clinical Operations and play a pivotal role in shaping the company's clinical future. You will oversee key aspects of clinical operations, including quality assurance, regulatory compliance, and team management. Lead the Clinical Operations team, establish key metrics, and ensure operational efficiency. The VP will also evaluate medical practitioners, assess clinical quality, and ensure quality of medical care. This role requires strong clinical operations background, strategic mindset, and collaborative work style. You will work closely with various teams to build and maintain a best-in-class clinical organization. The position offers a competitive salary and a comprehensive benefits package.

Requirements

• Minimum of 10 years of leadership experience in a clinical or healthcare management role inclusive of telemedicine as the predominant practice method
• Excellent communication and interpersonal skills
• Ability to blend clinical knowledge and experience with business knowledge and experience to create unique strategies for the clinical organization as required

Responsibilities

• Provide leadership to the Clinical Operations Team
• Oversee the strategic and the day-to-day activities of the team, including directing, coaching, and guiding individuals to implement departmental, divisional, and organizational goals
• Lead operations with a command of key performance indicators, leverage technology to optimize cost per unit / case, measure and report on the impact of clinical operations activities
• Evaluate performance of each team member and set goals within the context of the company’s policies and procedures
• Manage and scale clinical support operations, ensuring effective, efficient support for Wheel’s clinical network
• Serve as the point of contact for clients as needed, ensuring clinical operational alignment with client needs and expectations
• Ensure the team manages the clinical aspects of client launches on time and with accuracy, including adherence to client-specific guidelines and regulatory requirements
• Lead the development and execution of the Quality Assurance Program and chair the Quality Assurance Committee, ensuring clinicians adhere to Wheel’s clinical standards and client-specific guidelines
• Maintain and oversee the clinical regulatory aspects of collaborative agreements to ensure compliance with legal and regulatory requirements
• Create and implement scalable processes and procedures to ensure clinical excellence and operational efficiency across the organization
• Ensure the recruitment training and key performance metrics for clinical teams
• Ensure availability and performance of key 3rd party systems for clinical operations
• Develop frameworks and procedures to optimize clinical workflows and care programs over time; including but not limited to identifying, implementing, and tracking patient and clinical outcomes metrics across care programs and using data to drive and deploy iterative improvements
• Manage Wheel’s clinical patient safety escalation protocols and active escalations, ensuring clinical standards and quality are consistent and on target
• Collaborate with legal and compliance teams to address any regulatory challenges and ensure ongoing compliance. Provide guidance on clinical governance and best practices for compliantly treating patients
• Ensures appropriate clinical quality programs and measures tracking and reporting of internal stakeholders and externally to clients
• Review escalations for clinical quality and ensure remediation meets severity level
• Tactfully handle interactions with clinicians and address emergent issues as needed
• Formulate strategies and protocols to prevent potential challenges and to streamline any potential clinical challenges when they arise

Preferred Qualifications

Experience working with digital product and technical teams

Benefits

• Medical, Dental and Vision
• Ancillary: Life, Short and Long Term Disability
• 401K match
• Flexible PTO
• Parental Leave
• Stock options
• Additional programs and perks