Vice President of Operations

Summary

Join USPack as the Vice President of Operations, Healthcare and lead the company's healthcare logistics network, ensuring efficient and timely delivery of critical items nationwide. This senior leadership role demands optimizing an asset-light service model, overseeing a dynamic team, and implementing innovative solutions. You will develop strategies to scale operations, enhance efficiency, and boost customer satisfaction. The position requires a strong strategic mindset and experience managing complex operations in a fast-growing organization. A competitive salary and comprehensive benefits package are offered.

Requirements

• Proven leadership experience with strong team building and people-management skills
• In-depth understanding of healthcare, final mile logistics, and courier operations
• Strong financial acumen, with experience in budgeting, cost management, and profit optimization
• Excellent communication, negotiation, and interpersonal skills
• Proficiency with courier and logistics technology, and familiarity with emerging technologies
• Analytical mindset with the ability to use data to drive decisions and improvements
• Ability to manage a high-pressure, fast-paced environment
• Bachelor’s degree in Business Administration, Supply Chain, or related field preferred

Responsibilities

• Develop and execute the strategic vision for healthcare operations, aligning with the company’s overall goals
• Lead, manage, and mentor the healthcare operations team, including managers, dispatch, and implementation personnel
• Provide direction and oversight for all healthcare operations, ensuring operational excellence, cost efficiency, and scalability
• Develop and implement strategies to optimize delivery processes, minimize operational costs, and enhance service quality
• Oversee the internal operations teams that handle day-to-day management of delivery services, including route planning, driver compliance, dispatch, and delivery performance
• Implement systems and processes that improve the efficiency and effectiveness of operations, such as route optimization, real-time tracking, and automated dispatching
• Continuously monitor operational performance and identify areas for improvement to increase productivity and reduce delivery errors
• Develop contingency plans for addressing operational disruptions, such as weather-related delays or service interruptions
• Establish key performance indicators (KPIs) to monitor and improve operations, including delivery speed, accuracy, and customer satisfaction
• Regularly review operational data and performance reports to identify trends, opportunities for improvement, and corrective actions as needed
• Ensure all performance goals are met and report progress to senior leadership
• Develop and maintain processes that ensure superior customer experience, including timely deliveries and issue resolution
• Establish and track customer satisfaction metrics, using data to make service and operational improvements
• Collaborate with account management and sales teams to understand customer needs and incorporate feedback into operational processes
• Lead the adoption and implementation of technology solutions that enhance operations
• Work closely with IT and other departments to evaluate and implement technology that supports operations and enhances customer satisfaction
• Stay informed on industry trends and technological advancements in final mile logistics services and evaluate their applicability to the organization
• Develop and manage the budget for healthcare operations, ensuring cost control and resource optimization
• Analyze operational costs, identify cost-saving opportunities, and make recommendations to improve profitability
• Provide regular financial and operational reports to senior management, highlighting areas for improvement and key performance trends
• Oversee the recruitment, training, and development of talent within the department
• Foster a positive work culture that promotes teamwork, accountability, and high performance
• Provide ongoing coaching, performance reviews, and career development opportunities for department staff

Preferred Qualifications

• Minimum of 10 years of experience in logistics or delivery services management, with at least 5 years in senior leadership role (Vice President, Director, or equivalent), preferably within the healthcare industry
• Experience leading operations with Independent Contractor model
• Available to work extra hours, weekends, and holidays

Benefits

• 401(K)
• Health Insurance
• Disability/Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Paid Sick Time