Vice President of Operations

Summary

Join IOG as the VP of Operations and lead the establishment of a new Enterprise Operations function. This crucial role involves transitioning IOG from centralized to distributed operations, integrating Enterprise Process Management, Strategic Integration Office (SIO), and Information and Communications Technology (ICT). You will build high-performing teams, optimize resource allocation, and ensure operational capabilities align with IOG's strategic objectives. Success requires balancing immediate operational stability with long-term transformation and fostering strong partnerships across the organization. You will advise the Strategic Business Operations team and collaborate with the Culture, Communications, and Adoption team to drive operational excellence. This position demands a proven ability to lead organizational change, optimize processes, and manage technology transformations.

Requirements

• Minimum 15 years of progressive operations experience in complex, global organizations
• At least 5 years in senior leadership roles, managing diverse operational functions
• Demonstrated success in transitioning organizations from centralized to distributed operations
• Track record of implementing and optimizing enterprise-wide processes
• Experience managing technology functions and working with technical teams
• Proven ability to build and lead high-performing teams in a global environment
• Experience influencing and collaborating across organizational boundaries
• Success in managing change while maintaining operational stability
• History of effective stakeholder management at executive level
• Strong understanding of operational systems and enterprise architecture
• Experience with digital transformation initiatives
• Knowledge of contemporary operational frameworks and methodologies
• Familiarity with technology infrastructure and governance

Responsibilities

• Establish and lead the new Enterprise Operations function, bringing together Enterprise Process Management, SIO, and ICT
• Advise on and evolve the Business Operating System (BOS) in collaboration with the Strategic Business Operations team
• Drive the transition from centralized to distributed operations while maintaining operational stability
• Develop and implement frameworks that enable functional autonomy while ensuring enterprise-wide coordination
• Build and lead the Enterprise Process Management function to maintain essential company-wide processes
• Oversee strategic planning cycles, resource allocation, and cross-functional processes
• Develop integrated systems and systematic approaches to replace informal methods of working, ensuring seamless data flow and operational alignment
• Drive continuous improvement of enterprise-wide processes, maintaining efficiency and consistency across the organization
• Lead the Strategic Integration Office in providing coordination mechanisms across functions
• Ensure effective management of cross-functional dependencies and information flow
• Coordinate enterprise-wide initiatives and maintain visibility of strategic programs
• Establish frameworks for cross-functional collaboration and decision-making
• Identify, evaluate and advocate for AI- driven solutions that can enhance efficiency and scalability across all operations
• Collaborate with the AI Group and technology teams to implement these innovations in a way that supports long-term, sustainable growth
• Oversee ICT strategy and operations
• Ensure technical infrastructure supports both current operations and future needs
• Drive technology optimization and adoption across the organization
• Align technology investments with operational requirements
• Implement and monitor performance measurement frameworks across all operational domains
• Ensure KPIs align with strategic objectives and drive accountability
• Lead regular performance reviews and continuous improvement initiatives
• Establish data-driven decision-making processes
• Optimize allocation of human resources, technology, and budget across functions
• Develop and oversee resource planning and forecasting processes
• Review and approve strategic staffing plans
• Ensure efficient use of organizational resources
• Establish quality standards and assurance frameworks
• Ensure adherence to regulatory requirements and industry standards
• Implement robust control mechanisms across operational domains
• Maintain appropriate governance structures
• Oversee strategic operational projects and transformation initiatives
• Develop and implement risk management frameworks
• Guide teams in risk mitigation and contingency planning
• Ensure effective project governance and delivery
• Build and develop high-performing teams across operational functions
• Foster a culture of accountability and continuous improvement
• Mentor and develop senior operational leaders
• Promote cross-functional collaboration and knowledge sharing
• Serve as a critical advisor and input provider to the Strategic Business Operations team, offering operational expertise and insights that inform broader corporate strategy
• Partner with Culture, Communications and Adoption team on change implementation
• Collaborate with functional leaders to enable effective operations
• Build strong relationships with executive leadership

Preferred Qualifications

• Experience in fast-paced, innovative industries
• Advanced degree in relevant field (e.g., Business, Operations, Technology)
• Background in process design and optimization
• Experience in startup or scale-up environments

Benefits

• Remote work
• Laptop reimbursement
• New starter package to buy hardware essentials (headphones, monitor, etc)
• Learning & Development opportunities
• Competitive PTO