Datavant is hiring a
Vice President Strategic Account Management

Summary

Join a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.

Requirements

• Minimum of 5 years management or sales experience in a healthcare environment
• Bachelor’s degree (or equivalent experience) in Business/Health Information Management/Communications or other related field
• Knowledge of HIPAA Compliance Regulations
• Highly effective communication/presentation capabilities of an intangible service to varied levels of decision makers within a healthcare facility from line managers to “C” level executives
• Excellent computer and data analytical skills
• Proficient with Microsoft Office Products
• Strategic thinking & leadership skills
• Must have the ability to make independent decisions
• Must be self-motivated and possess excellent organizational skills
• Knowledge of strategies for hospitals, affiliated clinics, retail healthcare, health plans preferred
• Ability to travel at least 50%-75% of the time

Responsibilities

• Be responsible for customer revenue retention and growth
• Be accountable and responsible for customer adoption of key innovation initiatives for digitization and margin expansion including global
• Maintain high customer retention and satisfaction as a partner
• Manage Risk and Client Termination/Losses
• Measure and monitor Customer Satisfaction via SBRs and NPS
• Act as Liaison/Single point of contact for the customer
• Develop account plans and account research
• Have regular cadence of conversation at the corporate and local level, including regular site visits and business meetings
• Mitigate risk by understanding the customers expectations and ensuring the right resources are engaged to resolve issues efficiently and effectively
• Identify and drive new sales by understanding the accounts’ business model and offering solutions that complement their growth strategy
• Collaborate with internal teams to deliver on commitments
• Effectively ask Who, What, When, Where, Why and How to understand client’s business, create value, solve problems, and uncover opportunities
• Relentless and proactive focus on delivering current results and growing the business
• Gain a clear understanding of hierarchy and decision processes within a client
• Know who the key influencers are and economic buyers
• In-depth knowledge of technical strategies, pain points, business strategies, corporate goals, and objectives of the client
• Analyze competitor threats, adept at neutralizing threats, competitive differentiation, and opportunities to partner with other vendors to expand our business footprint of accounts
• Learn and master the details of all processes and all technology that are used to deliver services to clients
• Ensure the client relationship is continuously improved through benchmarking, goal setting, timely execution, and superior leadership
• Strong utilization of SalesForce to include monitoring and documenting member information
• Understanding and utilization of P&Ls to assist in reducing cost while growing revenue and gross margin
• Drives feedback loop around positive messaging through NPS, references and referrals
• Work collaboratively with other resources within the organization including Client Executives, Operations, Marketing, Product, Implementation, and the Executive team
• Preparation and presentation of proposals
• Demonstrates a solid understanding of the meaningful financial metrics driving the Company business including revenue mix, revenue per business day, labor per payroll day, and labor productivity standards and utilizes this information to manage book of business