VIP Account Manager

Summary

Join FanDuel Group as a VIP Account Manager and manage a portfolio of high-net-worth customers for our online casino, online sportsbook, Daily Fantasy Sports, and TVG. Build strong relationships with VIP customers to increase loyalty and provide an excellent experience. This customer-facing role requires a good understanding of VIP service and a passion for the online gaming industry. You will provide proactive service, ensure compliance, collect customer profiles, develop tailored rewards, meet targets, provide detailed reports, and manage bonuses and hospitality. The position involves approximately 25% travel and the opportunity to mentor VIP Hosts. FanDuel offers a competitive salary and benefits package.

Requirements

• Minimum 2 years of experience in high end customer service field preferred
• Excellent verbal and written communication skills
• Knowledge of online gaming industry essential
• Passionate about providing top level service
• Confident and people focused personality
• Excellent analytical skills and experience with Excel
• Strives to meet targets and deadlines
• Excellent organizational and planning skills
• Willing and able to work non-traditional business hours
• Travel for this role is expected around 25% of the time

Responsibilities

• Manage a portfolio of FanDuel customers
• Provide an enhanced proactive one stop service to encourage loyalty
• Ensure that Compliance and Responsible Gaming ideals are at the heart of all we do
• Collect and document customer profiles
• Develop relationships and offer tailored rewards through regular correspondence
• Meet pre-determined productivity, quality, and Service Level Agreement targets
• Provide detailed reports on your Customer Portfolio, highlighting their satisfaction rates and product feedback
• Ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business and compliance requirements
• Meet and host VIPs at Hospitality events
• Deliver against company responsible gaming protocols
• Opportunity to mentor and develop VIP Hosts within the team

Preferred Qualifications

• Business to Customer Sales experience preferred
• Understanding of Marketing processes preferred

Benefits

• We offer amazing benefits above and beyond the basics
• We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits
• We offer generous paid time off (PTO & sick leave)
• Annual bonus and long-term incentive opportunities (based on performance)
• 401k with up to a 5% match
• Commuter benefits
• Pet insurance
• Medical, vision, and dental insurance
• Life insurance
• Disability insurance
• A 401(k) matching program
• Short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation
• Paid personal time off and 14 paid company holidays
• FanDuel offers paid sick time in accordance with all applicable state and federal laws