Remote Account Manager
Blackbird
πRemote - United States
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Job highlights
Summary
Join us and find out what the best work of your career could look like here at Blackbird. We are an in-office culture that values the power of in-person connection and collaboration, with a focus on post-sales for Small-to-Medium sized businesses to deepen relationships, increase retention, grow revenue, and expand service.
Requirements
- 2+ years of experience in customer-facing Account Management support roles, preferably in a technology-enabled industry
- Restaurant, hospitality, or tech experience with an industry disrupting product
- Track record of going above and beyond to deliver magic for customers and partners by leading with empathy
- Ability to take initiative, build rapport, and solve problems quickly
Responsibilities
- Build processes and standardize best-practices within restaurant success
- Partner with Sales & Account Management to manage the relationship, troubleshoot issues, and solve for questions from restaurant partners
- Track restaurant KPI and OKR to understand their success, issues, or opportunities
- Think like a scientist, measuring small tests in what drives successful restaurant adoption longer-term on the Blackbird platform and measure results
- Excel in hands-on restaurant relationship management and training of new restaurant staff on new features or products
- Be one step ahead of restaurants by proactively maintaining communication channels with restaurant partners via email, phone, and face-to-face meetings
- Be a champion of Blackbirdβs mission, brand, and product
Benefits
Full time offers from Blackbird include salary, stock options, and benefits (including medical, dental, vision, flexible time off, 401(k))
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