Remote Account Manager

Summary

Join us and find out what the best work of your career could look like here at Blackbird. We are an in-office culture that values the power of in-person connection and collaboration, with a focus on post-sales for Small-to-Medium sized businesses to deepen relationships, increase retention, grow revenue, and expand service.

Requirements

• 2+ years of experience in customer-facing Account Management support roles, preferably in a technology-enabled industry
• Restaurant, hospitality, or tech experience with an industry disrupting product
• Track record of going above and beyond to deliver magic for customers and partners by leading with empathy
• Ability to take initiative, build rapport, and solve problems quickly

Responsibilities

• Build processes and standardize best-practices within restaurant success
• Partner with Sales & Account Management to manage the relationship, troubleshoot issues, and solve for questions from restaurant partners
• Track restaurant KPI and OKR to understand their success, issues, or opportunities
• Think like a scientist, measuring small tests in what drives successful restaurant adoption longer-term on the Blackbird platform and measure results
• Excel in hands-on restaurant relationship management and training of new restaurant staff on new features or products
• Be one step ahead of restaurants by proactively maintaining communication channels with restaurant partners via email, phone, and face-to-face meetings
• Be a champion of Blackbird’s mission, brand, and product

Benefits

Full time offers from Blackbird include salary, stock options, and benefits (including medical, dental, vision, flexible time off, 401(k))