Remote VIP Area Director

Summary

Join FanDuel, a leading sports-tech entertainment company, as a VIP Accounts Area Director to manage operations of key casino states. As a key part of the team, you will oversee Team Managers and mentor them to build strong relationships with high-value customers. You will also be accountable for your team's performance and ensure compliance with industry standards.

Requirements

• Minimum of 8 years of experience in high end customer service field is essential
• Minimum of 5 years casino industry experience
• Minimum of 3 years of management experience
• Excellent verbal and written communication skills
• Passionate and demonstrate the ability to provide top level service
• Confident and people focused personality
• Excellent analytical skills and experience with Excel
• Ability to interpret and present data to senior management
• Execute targets and deadlines

Responsibilities

• Effectively manage and coach a FanDuel Group VIP team in order to guide them towards KPIs geared around service levels and customer satisfaction
• Build out essential monthly / quarterly plans for your area's Account Managers, that execute the department's strategy
• Collaborate with other VIP Area Directors & Senior Managers to deliver a holistic view on FanDuel group VIP customers
• Be accountable for your team's Account Manager service scorecard performance
• Build strong development plans for each employee within your area
• Be the key escalation point for all VIP BAU issues that may arise
• Work with internal stakeholders on ensuring the highest quality training programs are in place, focusing on Compliance, Customer Experience and Professionalism
• Keep Compliance and Responsible Gaming at the heart of all we do
• Monitor overall team performance to ensure that bonuses, gifts, and hospitality invitations are offered in a responsible manner in accordance with business requirements
• Execute upon VIP Senior Director / VP's initiatives regarding performance & strategy
• Meet and host VIPs at Hospitality events and mentor team members to do the same
• Deliver against company Responsible Gaming protocols
• Provide strong leadership, professionalism and strategic planning for your Area

Benefits

• An exciting and fun environment committed to driving real growth
• Opportunities to build really cool products that fans love
• Mentorship and professional development resources to help you refine your game
• Be well, save well and live well - with FanDuel Total Rewards your benefits are one highlight reel after another