Virtual Assistant

Summary

Join ConnectOS, a top-rated Philippines employer and a Great Place to Work-certified company, as a dispatcher for an A+ rated air conditioner company. You will manage technician schedules, handle high call volumes, and provide excellent customer service in a fast-paced, remote work environment. This role requires 3+ years of dispatching experience and proficiency in various software. Enjoy competitive salary, comprehensive benefits including medical, dental, and life insurance from day one, paid time off, and opportunities for career growth. The position offers a work-from-home setup and a supportive team environment. Apply now and become part of our success!

Requirements

• 3+ years of experience as a dispatcher, preferably in HVAC, home repair, restoration, or a related industry (e.g., windows, flooring, plumbing)
• Experience managing multiple technicians’ schedules and handling high call volumes
• Strong customer service skills with a positive attitude and problem-solving mindset
• Ability to multi-task in a fast-paced, remote work environment
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office, Google Suite (Sheets, Gmail, Docs, Meet), and CRM systems
• Must be able to work remotely with minimal distractions and a reliable internet connection

Responsibilities

• Answer incoming customer calls and make outbound calls to existing customers. Scripts provided
• Manage the dispatch board, scheduling and assigning service calls based on technicians’ skillsets, location, and availability
• Coordinate with technicians to ensure they have the necessary information, tools, and parts to complete jobs efficiently
• Monitor service call progress and provide customers with real-time updates
• Maintain accurate records of all service calls, including assignments, arrival times, and job completion details
• Address customer inquiries, resolve concerns, and ensure a smooth service experience
• Collaborate with internal departments to optimize service operations and improve communication
• Follow up on any open or incomplete tickets from previous days
• Assist in scheduling preventive maintenance visits and follow-up appointments

Preferred Qualifications

Strong familiarity with the Raleigh-Durham area (geography, traffic patterns, and spatial relations)

Benefits

• WFH
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities