Virtual Assistant

Summary

Join Decentralized Masters, a rapidly growing DeFi education company, and become a key part of our mission to redefine DeFi education. This role offers the opportunity to shape the future of Web3 technology and education. As a Virtual Assistant, you will manage communications, escalate customer queries, draft reports and presentations, and ensure clear communication with clients. You will also oversee onboarding automations, collaborate with the tech team, and assist members in progressing through specific program steps. This is a fully remote, full-time position with unlimited PTO and a competitive salary package.

Requirements

• Please submit you resume in ENGLISH
• Native English speaker (or at least professional level)
• Must be located in South America
• Proven experience as a Virtual Assistant or relevant role
• Customer Service experience is a must
• Experience with word-processing software and spreadsheets (e.g. Google Suite)
• Knowledge of online calendars and scheduling (e.g. Google Calendar)
• Excellent phone, email and instant messaging communication skills
• Excellent time management skills
• Solid organizational skills

Responsibilities

• Manage emails and communications
• Escalation of customer queries
• Drafting of reports and presentations
• Clear and continuous communication with customer
• General administrative duties
• Overview onboarding automations
• Cooperate with tech team to improve onboarding process where needed
• Help members to progress through Steps 3 and 5

Preferred Qualifications

• Familiarity with Defi or Crypto an added advantage
• High school diploma; additional qualifications as an Administator or Executive Assistant are a plus

Benefits

• Competitive salary package
• Full time
• Unlimited PTO
• Team off-sites
• Young & dynamic culture with team members across 25+ countries
• Fully Remote with a very supportive team. You have the ability to work from anywhere in the world!