Virtual Assistant

Summary

Join Neolytix, a boutique consulting firm specializing in healthcare, as a Bilingual Medical Virtual Assistant - Customer Service. You will play a crucial role in preparing and assembling medical record documentation, ensuring compliance, and updating patient information. This position requires strong communication and problem-solving skills, proficiency in Microsoft Office and EMR systems, and a compassionate demeanor. You will work remotely with a diverse team, enjoy opportunities for career advancement, and benefit from a collaborative work environment.

Requirements

• Strong communication and interpersonal skills
• Excellent problem-solving abilities and attention to detail
• Ability to multitask and prioritize tasks in a fast-paced environment
• Proficiency in Microsoft Office and electronic medical records (EMR) systems
• Compassionate and empathetic demeanor
• Desktop/Laptop with at least i3/Ryzen3 processor and 8gb of Ram
• Webcam, Noise Cancelling headset, 30mbps internet speed or above
• Dedicated place at home for work

Responsibilities

• Prepares and assembles medical record documentation/charts for physician
• Ensures medical record compliance by self-documentation attestation
• Updates patient history, physical exam, and other pertinent health information in the patient
• Prepares and sends all documentation to physician for review and approval via authentication of detailed data entry and facility-specific procedures
• Monitors the duration of basic lab results and screening procedures
• Complies with hospital and medical facility policies, including those relating to HIPAA and Joint Commission
• Performs other clerical duties and tasks to improve provider productivity and clinic workflow as assigned
• Demonstrate understanding necessary to assess, review and apply criteria

Preferred Qualifications

Previous experience in a customer service or healthcare-related role preferred

Benefits

• Opportunities for career advancement and professional development
• Collaborative and supportive work environment