Virtual Assistant, Fulfilment Analyst

Summary

Join Decentralized Masters, a rapidly growing DeFi education company, as a Virtual Assistant in our Fulfillment Department. This role is crucial for ensuring smooth membership operations, effective communication, and timely fulfillment of member needs. You will manage membership actions, monitor and respond to emails, distribute certifications and badges, and actively engage with our community. The ideal candidate is highly organized, detail-oriented, and possesses exceptional English communication skills. This position offers remote work flexibility, unlimited PTO, and the chance to be part of a supportive, high-performance team.

Requirements

• Fluency in English: Exceptional verbal and written communication skills
• Time Zone Alignment: Ability to work EST hours
• Tech-Savvy: Proficient in using email platforms, customer relationship management tools, and community platforms like Circle
• Attention to Detail: Strong organizational skills and the ability to manage multiple tasks simultaneously with accuracy
• Proactive Problem Solver: Capable of taking initiative and resolving issues independently

Responsibilities

• Process manual actions such as membership extensions, pauses, and access revocations
• Ensure accurate and timely updates to member accounts
• Monitor and manage the Accelerator mailbox
• Respond to inquiries and escalate issues as needed
• Prepare and send certificates of completion to members
• Assign badges to recognize member achievements
• Monitor the Circle platform for unanswered questions
• Engage with members to ensure they receive the support they need

Preferred Qualifications

• Experience in customer service or fulfillment roles
• Familiarity with the DeFi or Web3 industry
• Ability to adapt quickly to new tools and technologies

Benefits

• Competitive salary
• Ability to work from anywhere remotely
• Be part of a fast-growing, impact-driven, high-performance team and culture
• Unlimited PTO
• A very supportive team
• Paid trips to Dubai, etc