Virtual Lifestyle Manager

Summary

Join Ten Group's APAC team as a remote Lifestyle Manager based in Malaysia. You will support high-profile members by providing personalized solutions and recommendations in travel, retail, and entertainment. This role requires strong communication, research, and problem-solving skills. You will build relationships with members, manage requests, research options, offer proactive suggestions, and coordinate with partners. The goal is to delight members and exceed their expectations. Ten Group offers remote work flexibility, career growth opportunities, a multinational environment, and a customer-focused culture.

Requirements

• Fluent Mandarin, Cantonese and English – written and spoken
• Exceptional verbal and interpersonal skills when dealing with members and suppliers, working in a calm and professional manner at all times
• The ability to work independently and perform well with little supervision
• Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
• Excellent time management skills with the ability to multi-task
• Detailed orientation and deadline driven to ensure that demanding standards are met
• Embraces a complex, busy and dynamic work environment

Responsibilities

• Build strong relationships with members by understanding their unique lifestyle needs and preferences
• Manage incoming requests via phone, email, or chat in a timely and professional manner
• Research and recommend tailored options that go above and beyond member expectations
• Offer proactive lifestyle suggestions to maximize member value
• Coordinate with internal and external partners to deliver seamless service
• Advocate for your members and help resolve any issues with empathy and ownership
• Translate or adapt responses as needed to ensure clear communication
• Deliver on deadlines while maintaining a customer-first mindset

Preferred Qualifications

• Experience with UHNW clients in customer service, dining, ticketing or hospitality industry would be an added advantage
• Adaptability to change and evolving environments
• Ability to work independently while demonstrating accountability
• Flexibility : This position is a full-time 40-hrs per week role on a shift basis, The right candidate needs to be flexible in offering their services between the hours of 10:00pm-7:00am local time, Monday to Sunday, including Public Holidays

Benefits

• Remote work flexibility – Work from anywhere in Malaysia
• Career growth & training – Ongoing coaching, learning resources, and clear development paths
• Multinational environment – Collaborate with global colleagues and international clients
• Customer-focused culture – Be part of a team that truly cares about making people’s lives better
• A chance to join a fast-growing, entrepreneurial company that values innovation and excellence
• Competitive compensation and performance-based recognition
• 3 extra days of annual leave in their third year and an extra month of every 5 years
• Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached
• Working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave