Operations Implementation Specialist

Summary

Join TrustArc's Global Privacy Solutions Team as an Operations Implementation Specialist! This role primarily supports the Technical Account Management Team in implementing and setting up clients on TrustArc products. You will provide high-quality technical support and troubleshooting, acquire in-depth product knowledge, and collaborate effectively with team members. The ideal candidate possesses strong organizational skills, attention to detail, and experience with front-end web development and various ERP systems. TrustArc offers a competitive compensation package, including health, vision, and dental care, PTO, a work-from-home option, and continuing education programs. We value a diverse and inclusive workplace and encourage applications from all qualified individuals.

Requirements

• Bachelor’s Degree in Computer Science/Information Technology/ComputerEngineering/ or related courses
• Must have Front End Web Development experience
• Advance knowledge on Sublime(text editor), Google Apps, Photoshop, Illustrator, and GIMP(photo editor), Browserstack, and others
• Strong understanding of technological platforms, preferably online ad serving systems on desktop and mobile
• Ability to distill complex issues into easy to understand recommendations that can be conveyed in writing & verbally
• Intermediate to Advanced Knowledge of MS Office applications, especially Excel
• Basic knowledge with Web-based technologies (HTML, FTP, cookies, web beacons, etc.)
• Strong command of standard American English grammar and usage both oral and written
• Strong attention to detail & ability to work through complex problems using creative solutions
• Highly motivated and self-directed
• Ability to work effectively cross-functionally with other teams

Responsibilities

• Primarily support the Technical Account Management Team for the implementation and setup of our clients on the TrustArc products
• Responsible for providing the highest quality technical support and troubleshooting skills to ensure the success of our clients using our products
• Acquire in-depth product knowledge quickly through hands-on experience with products and interaction with subject matter experts
• Work actively and communicate responsively with all team members to ensure timely delivery of tasks
• Perform other related functions as may be assigned

Preferred Qualifications

• 2-3 years of experience in online advertising, email, marketing, or software technical support
• Functional work experience in privacy management systems
• Understanding of data privacy management practices
• Knowledge in various ERP systems (Netsuite, Jira, Salesforce, etc)

Benefits

• Competitive compensation
• Health, Vision and Dental Care
• PTO Program
• Computer + Welcome Package
• Work from Home as choice
• Continuing Education Program
• Opportunities to participate in philanthropic activities
• Opportunities to participate in health-focused activities- mindfulness, wellness, activity lifestyle
• Php 20,000 employee referral program