Accompany Health is hiring a
Virtual Outreach Specialist

Summary

The Virtual Outreach Specialist role at Accompany Health is for a candidate who has a passion for working with seniors and dual-eligible patients. The role involves being the first point of contact, building relationships over the phone, scheduling patient visits, and providing guidance on the company's services. The position requires excellent communication skills, the ability to work in a fast-paced environment, and prior experience in healthcare sales or customer service.

Requirements

• High School Diploma/GED or higher
• 2+ years of related experience in a healthcare sales, direct marketing or customer service capacity
• Ability to quickly build trust and rapport with seniors and other patients
• Ability to work after hours and weekends if needed
• Ability to work independently and as part of a team
• Are internet-connected, able to work remotely

Responsibilities

• Conduct outbound calls and virtual outreach (SMS, email) to patients to provide information and education about Accompany Health services and resources
• Monitor and answer all inbound calls from patients interested in learning more about our program
• Support patients by answering their questions, addressing their concerns, and providing guidance on how Accompany Health can support their needs
• Maintain a strong understanding of the features and benefits of our services, so that you can clearly articulate the information to our patients
• Document all interactions and maintain timely, accurate records of patient outreach activities
• Attend and participate in training and coaching sessions to continuously improve our engagement scripts and techniques
• Provide a fantastic experience for all patients interacting with our program regardless of the outcome of the call/conversation
• Utilize our home-grown CRM system to track leads, manage appointments, update patient information, track call notes, and create follow-up tasks
• Achieve patient engagement targets as driven by company KPIs

Preferred Qualifications

• Direct-to-consumer sales or patient engagement at a health plan, medical facility or another healthcare setting
• Knowledge of Medicaid and/or Medicare programs and senior services
• Bachelor’s Degree preferred