Remote Virtual Receptionist

Summary

MalOPlus™ Group Inc. is hiring for a virtual receptionist position in one of their subdivisions. The role involves welcoming clients, answering calls, acting as technical support, coordinating meetings, managing documents, and carrying out other tasks. Qualifications include excellent customer service skills, professionalism, communication abilities, organization, adaptability, ability to work under pressure, experience working remotely, and fluency in French and English. Preferred qualifications are training in Business Administration, Marketing or Communications. The position is remote and open to candidates from Canada and the USA. A college degree and minimum 5 years of experience are required.

Requirements

• Present a professional image and excel in customer service
• Ability to interact with professionalism and adopt a positive attitude at all times towards clients, colleagues and superiors
• Excellent communication, teamwork and constructive problem-solving skills
• Organized, proactive, autonomous, good ability to set priorities and multitask
• Ability to learn and acquire new skills rapidly and to adapt to new challenges and situations
• Ability to work under pressure
• Experience working remotely from a home office
• Languages spoken and written: French and English (essential), Spanish or other languages (asset)
• College, Finished
• Minimum 5 years Experience

Responsibilities

• Welcome clients on the virtual reception console, the website or by email
• Answer incoming calls from the call center courteously and politely, note telephone messages and determine clients' and colleagues' needs in order to take appropriate actions
• Act as technical support for clients and colleagues (address their needs and inform them of the services offered by the enterprise)
• Act as a liaison between clients and Project Managers
• Plan and coordinate meetings and appointments
• Assist in daily operations for enterprise effectiveness
• Manage and update documents
• Carry out any other tasks considered pertinent by the Director of Operations or the Coordinator of Humans Resources within the range of the post-holder's skills

Benefits

• Work from your Home-Office
• Can work from anywhere from Canada or USA, as long as we have openings in your area
• Based on experience
• A.s.a.p