Virtual Travel Reservations Specialist

Summary

Join Ten Lifestyle Group as a Travel Reservations Specialist and be at the forefront of delivering exceptional customer service in the Asia-Pacific region. You will manage ground transportation needs for a prestigious client, handling a high volume of calls and emails to seamlessly manage the reservation process. The ideal candidate is fluent in English, possesses in-depth knowledge of global travel, and has experience in handling travel bookings. Exceptional communication and problem-solving skills are essential, along with proficiency in CRM tools and adaptability to a dynamic environment. This full-time role requires flexibility in working hours and is based remotely in the Philippines. Ten offers a competitive salary, performance-based bonuses, and various benefits including extra annual leave and a loyalty reward program.

Requirements

• Fluency in English (additional languages are a plus)
• In-depth knowledge of global travel destinations, transportation options, and luxury travel services
• Experience handling a high volume of calls, managing travel bookings for flights, hotels, and ground transportation
• Exceptional communication and interpersonal skills, maintaining a calm and professional manner at all times
• Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
• Proactive in identifying and resolving booking challenges or last-minute changes
• Initiative and creativity to best meet the needs of our members
• Competence in CRM tools and other travel-related software
• Ability to work independently, in a team and perform well with little supervision
• High adaptability to a dynamic changing environment
• Flexibility : This position is a full-time 40-hrs per week role on a shift basis, The right candidate needs to be flexible in offering their services between the hours of 07:00-23:00 local time, Monday to Sunday, including Public Holidays
• Located anywhere in Philippines
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be completed

Responsibilities

• Handle a high volume of calls and emails
• Engage with members to understand their needs
• Seamlessly manage the reservation process to exceed expectations

Benefits

• We offer a competitive salary based on experience, along with a performance-based bonus
• Extra Annual Leave: Earn 3 extra days of leave in your third year and an additional month every 5 years
• Ten Loyalty Reward Program: Celebrate milestone service anniversaries with a financial bonus—your "extra spending money" to fund sabbaticals or other adventures. This program is designed to recognize loyalty and encourage meaningful experiences outside of work
• One of our most popular perks? Working holidays! You’ll have the opportunity to work from any of our 20+ global offices without using your annual leave