Director

Summary

Join N-Power Medicine as the Director, Virtual Physician Partner Services, leading a team responsible for training, process improvement, and operational aspects of Virtual Physician Partners (VPPs). You will collaborate with Network Services leadership, building a scalable and efficient VPP program supporting healthcare providers. This senior management role involves overseeing a growing distributed team, managing recruitment, training, and execution of VPP services. You will monitor Network Partner satisfaction, develop quality and training standards, and work with medical and technology teams to enhance VPP performance. This remote position requires strong leadership, communication, and collaboration skills, and the ability to work with various internal and external stakeholders. You will play a key role in improving the quality and productivity of VPP services and fostering a culture of research and highly satisfied physicians.

Requirements

• 8+ years as a medical scribe or equivalent experience including 2+ years in the field of oncology
• 3+ years of supervisory (direct management) experience
• Experience managing and developing a distributed team in clinical roles
• Proven track record of building and leading clinical programs, including the development and execution of training and quality programs
• Experience working with electronic medical records (EMR) and other healthcare technology platforms
• Strong leadership, communication, and interpersonal skills with the ability to motivate teams and influence senior stakeholders
• Strategic thinker with the ability to adapt and thrive in complex, fast-evolving environments
• Strong organizational and multitasking abilities, with attention to detail and the capability to manage multiple priorities effectively
• A collaborative spirit, openness to differing perspectives, and a commitment to driving positive change in clinical research and patient care
• A commitment to fostering a culture of continuous improvement, innovation, and excellence in patient care
• Generous, Curious and Humble

Responsibilities

• Oversee all activities within the VPP organization
• Provide direct oversight, management, and mentoring of the Sr. Manager of VPP Operations and the Manager of VPP Quality, Training and Innovation
• Hire and develop a world class virtual team of oncology VPP’s through coaching and mentorship supporting career growth and development
• Maintain in-depth knowledge of VPP functions to provide targeted coaching, performance feedback, and direction to ensure operational excellence
• Manage and mentor a virtual VPP team, fostering collaboration, performance, and professional development to achieve organizational goals
• Ensure the VPP team’s adherence to company protocols, data quality standards, and regulatory compliance, particularly with Good Clinical Practice (GCP) and site-specific SOPs
• Build and foster strong and continuous engagement with physician partners in the VPP program, ensuring the program meets expectations
• Collaborate with cross-functional leaders, including the Digital Health Specialists (also known as the on site research specialists), Clinical Operations, and Clinical Science team to ensure efficient screening of patients for clinical trials
• Serve as a liaison between the VPP team, internal departments, and healthcare providers, fostering a culture of communication, collaboration, and continuous improvement
• Partner with Human Resources to develop strategic growth plans, career ladder opportunities, and establish processes in support of managing staff (schedule coordination)
• Additional duties and responsibilities as required

Preferred Qualifications

• Bachelor’s degree strongly preferred; and additional education such as an MPH or MBA recommended
• Additional certifications in clinical research or GCP are advantageous

Benefits

• The expected salary range for this position is $207,000 and $241,000
• Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law
• N-Power Medicine (NPM) offers equity at hire as well as a discretionary annual bonus which may be available based on Company performance
• This position is eligible for company benefits
• A highly attractive compensation package with a balanced and flexible work environment, competitive industry benefits as well as a 401K plan and other great company “perks.”