Visual Interpreter

Summary

Join Aira, a leading assistive technology company, as a Visual Interpreter and make a significant impact on the lives of millions with visual impairments. As a certified visual interpreter, you will use our proprietary technology to provide live, on-demand visual assistance to blind and low-vision customers via video calls. You will help with daily tasks, professional activities, and navigation, offering personalized support in diverse scenarios. This role requires strong communication, problem-solving, and technical skills, along with a commitment to exceptional customer service. Aira offers comprehensive paid training, a competitive base rate with shift differentials, employer-supported health insurance, a technology stipend, paid time off, and a fully remote work environment.

Requirements

• A high school diploma or GED equivalent
• Be 18 years of age or older
• Fluent in English and French
• Must be located in the United States or Canada
• Excluded employment locations: CA, CO, D.C., IL, MA, NJ, NY, OR, WA, US territories, any other international (except US military installations OCONUS)
• A private workspace with no background noise that is free from family, friends, pets, visitors, etc
• A computer system that meets our required technical specifications: Windows or Mac computer using Windows 11 or Mac OS Ventura 13.0 or higher (no Chromebooks)
• A 4 Core CPU
• A minimum of 40 GB of available disk space
• Processor speed of 2.0 GHz or higher
• Minimum of 8 GB RAM
• An internal or external camera
• Use of headphones with a noise-canceling microphone attached. It must be wired while taking calls
• Minimum internet speed of 50 Mbps
• Must additionally complete Aira Agent Prescreen and Aptitude Test https://forms.gle/psMwUbPTvwV7rMw56
• Minimum 60 hours of weekly availability; minimum 35 hours worked per week
• Availability provided in 10 hour blocks
• Availability Saturday or Sunday required

Responsibilities

• Clearly and accurately present on-demand visual information to blind and low vision customers
• Consistently answer calls while scheduled
• Display a composed, and professional demeanor that inspires trust and supports the Aira mission
• Engage and support the team by participating in team-building exercises, making helpful suggestions, encouraging other Visual Interpreters, and contributing to overall organizational growth and development
• Maintain strict data privacy standards and confidentiality
• Maintain regular and consistent attendance and punctuality
• Follow all of Aira’s policies and procedures. Adhere to Aira’s values, beliefs, and principles
• Anticipate Explorers’ needs and provide exceptional customer experience
• Seek and act on constructive feedback; apply learnings from others to enhance your own abilities
• Demonstrate the ability to adapt to uncertainties or changing priorities and various types of calls and situations
• Work effectively with all people equitably regardless of race, color, national origin, religion, sexual orientation, physical or mental disability, age, veteran status, or marital status
• Make timely and quality decisions, and improve productivity and efficiency by drawing on experience and data to anticipate potential problems before they arise
• Develop and maintain effective working relationships with team members and Explorers (the name we use to refer to our customers)
• Set high standards of performance for self and others
• Assume responsibility and accountability for completing assignments and tasks successfully
• Follow the Visual Interpreter Code of Professional Conduct

Preferred Qualifications

• A background in customer service, a call center environment, or technical support
• Experience working with people with disabilities or with accessibility technology
• Knowledgeable of the full range of accommodations used by the blind and low vision community (e.g. JAWS)

Benefits

• $21 base rate: 4:00am - 12:00pm PST
• +$1 Swing: 12:00pm - 8:00pm PST
• +$2 Nights: 8:00pm - 4:00am PST
• +$3 Weekends: 8:00pm Friday - 4:00am Monday PST
• Employer supported health insurance
• $400 Annual technology stipend
• Paid time off
• Paid training
• 100% remote work - always was, always will be
• Supportive, integrated team environment with ongoing development opportunities