VP, Key Accounts & Customer Success

Summary

The job is for a Key Account Manager at Inspiration Mobility, a company committed to accelerating the electrification of transportation in North America. The role involves managing customers, building relationships, expanding business, and leading a team to support fleet electrification. The ideal candidate has 10+ years of experience in account management or related roles, is customer-focused, strategic, analytical, and passionate about the company's mission.

Requirements

• 10+ years of experience in account management or related roles such as sales or customer success
• Proven ability to be a player-coach
• Customer-focused, attuned to and insightful about customer needs
• Exceptional communication, influencing, and relationship-building skills
• Successful in complex selling multiple product lines & services into existing enterprise customers
• Unique combination of a strategic and analytical mindset coupled with the ability to dive into operational details
• Builder with an affinity for the fast pace of a high-growth company and a continuous improvement mindset
• Strong collaborator, including with internal teams and functional leaders
• Energized by and passionate about Inspiration’s mission to contribute to climate solutions by accelerating the electric vehicle transition
• Associate with and have a track record of demonstrating Inspiration’s Core Values

Responsibilities

• Oversee all aspects of how we manage our customers at Inspiration
• Lead a team of Key Account Managers and Customer Success Managers
• Guide the expansion and growth of our most strategic, complex customer relationships
• Buildout Inspiration’s framework for managing Key Accounts
• Drive expansion and growth initiatives within each key account
• Refine the existing systems, processes and toolkit your team uses to support the customer journey
• Establish key metrics, KPIs and dashboards to track and report customers’ success and your team’s performance
• Partner with our Revenue, Fleet Advisory, and Fleet Operations teams to continue to grow and deliver an exceptional experience for each customer

Preferred Qualifications

MBA is a plus

Benefits

• Salary Range: $190-240K + annual bonus eligible
• Strong preference for Washington, DC but open to remote for a stellar candidate. Our DC office team comes together to collaborate in our Dupont Circle office Tuesday through Thursday and works from home Monday and Friday