Inspiration Mobility is hiring a
VP, Key Accounts & Customer Success, Remote - Worldwide
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Summary
The job is for a Key Account Manager at Inspiration Mobility, a company committed to accelerating the electrification of transportation in North America. The role involves managing customers, building relationships, expanding business, and leading a team to support fleet electrification. The ideal candidate has 10+ years of experience in account management or related roles, is customer-focused, strategic, analytical, and passionate about the company's mission.
Requirements
- 10+ years of experience in account management or related roles such as sales or customer success
- Proven ability to be a player-coach
- Customer-focused, attuned to and insightful about customer needs
- Exceptional communication, influencing, and relationship-building skills
- Successful in complex selling multiple product lines & services into existing enterprise customers
- Unique combination of a strategic and analytical mindset coupled with the ability to dive into operational details
- Builder with an affinity for the fast pace of a high-growth company and a continuous improvement mindset
- Strong collaborator, including with internal teams and functional leaders
- Energized by and passionate about Inspiration’s mission to contribute to climate solutions by accelerating the electric vehicle transition
- Associate with and have a track record of demonstrating Inspiration’s Core Values
Responsibilities
- Oversee all aspects of how we manage our customers at Inspiration
- Lead a team of Key Account Managers and Customer Success Managers
- Guide the expansion and growth of our most strategic, complex customer relationships
- Buildout Inspiration’s framework for managing Key Accounts
- Drive expansion and growth initiatives within each key account
- Refine the existing systems, processes and toolkit your team uses to support the customer journey
- Establish key metrics, KPIs and dashboards to track and report customers’ success and your team’s performance
- Partner with our Revenue, Fleet Advisory, and Fleet Operations teams to continue to grow and deliver an exceptional experience for each customer
Preferred Qualifications
MBA is a plus
Benefits
- Salary Range: $190-240K + annual bonus eligible
- Strong preference for Washington, DC but open to remote for a stellar candidate. Our DC office team comes together to collaborate in our Dupont Circle office Tuesday through Thursday and works from home Monday and Friday
This job is filled or no longer available
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