Butter Payments is hiring a
VP of Customer Success

Summary

As the VP of Customer Success at Butter Payments, you will lead the customer success team to define and implement strategies for retention, engagement, and revenue optimization. This position requires 10+ years of relevant experience, ideally in leading customer success functions, and a deep understanding of the fintech and payments industry.

Requirements

• 10+ years of relevant experience, ideally leading customer success and/or account management functions
• 5+ years management experience
• A deep understanding of the fintech and payments industry
• Proven success building and scaling high-performing teams
• Experience setting strategic initiatives and KPIs focused on recurring revenue metrics
• Strong understanding of customer success best practices, methodologies, and tools
• Exceptional communication, strategic thinking, and negotiation skills
• A results-oriented work ethic, with the ability to thrive in a fast-paced, dynamic environment

Responsibilities

• Oversee the strategy, execution, and performance of the customer success team
• Create and implement scalable processes to optimize customer lifecycle management and deliver measurable results
• Cultivate and nurture relationships with key stakeholders to drive retention and growth
• Partner with cross-functional teams to drive customer success initiatives, ensuring seamless customer onboarding, implementation, and support
• Coach and mentor the customer success team to achieve optimal results
• Present regular reports and updates to the executive team

Benefits

• Unlimited PTO
• 401k
• Comprehensive health insurance