VP of Delivery

Summary

Join DEPT® as their VP, Delivery and lead their delivery efforts across the Americas. You will define, manage, and execute various projects, fostering collaboration among cross-disciplinary teams. Responsibilities include managing client communications, providing resourcing recommendations, and overseeing day-to-day operations. You will also play a key role in developing the Delivery team's culture, processes, and methodology. This leadership position requires 12+ years of experience in a similar role and strong communication, problem-solving, and mentorship skills. DEPT® offers a comprehensive benefits package including healthcare, 401k, PTO, and parental leave.

Requirements

• 12+ years of Delivery experience in an agency, start-up, or similar background
• Strong presentation, interpersonal, written, and verbal communication skills
• Excellent problem-solving, organization, time management, and risk management skills
• Experience mentoring and managing cross-functional delivery department (project managers, program managers and producers)
• Experience managing vendors/partners
• Experience leading delivery on critical agency work from a leadership level
• The ability to be self-directed and work in an ambiguous and dynamic environment

Responsibilities

• Define, manage, and execute various types of projects for clients to maximize client business objectives, manage client expectations, and maintain profitability
• Foster collaboration among a cross-disciplinary team to deliver exceptional business results
• Maintains big-picture strategic and operational thinking balanced by strong attention to detail
• Manage all communications between client and internal team members on a given project
• Provide resourcing recommendations and continuously monitor the effectiveness and bandwidth of the team
• Part problem-solving: participate in meetings with existing clients and internal teams to identify new opportunities to meet clients’ evolving needs as required; serve as the subject matter expert on processes, capacity, and timelines
• Own the PM and Production teams and develop the Delivery perspective and culture within DEPT®
• Close partnership with the Resource Management team
• Travel as necessary for client engagements and general business needs (<20%)
• Oversee day-to-day operations of Delivery organization across DEPT® Americas, focusing on maximizing performance and meeting project, client and company objectives
• Organizational control, design, and mentorship of the Delivery organization
• Strong teaching and coaching skills (i.e., “player/coach” mentality)
• Formalization of Delivery team roles, levels, titles and career paths, in conjunction with SVP, Delivery & Transformation, and the People Team, with the goal of organizational maturity and talent retention
• Ownership of Delivery process and methodology across the organization – working to establish consistency and efficiency, clarifying process and controls for clients and prospects, and ensuring all DEPT teams focus on positive customer outcomes
• Familiarity with reviewing large/complex scope definitions and project plans for accuracy and comprehensiveness
• Review scopes/project plans for other project managers to ensure accuracy; participate in project planning efforts when a more junior Delivery roles needs coaching and input
• Process enforcement for all existing best practices, as well as process development/improvement for new best practices
• Support Resource Management staffing process and management; Collaborate with Operations, Finance, and Delivery leads to achieve a minimum of 80% utilization for the delivery team
• Proactive communication to SVP, Delivery & Transformation if forecasted, current or past performance is falling below company targets
• Proactive problem solving, working and collaborating with leadership (craft leads and Americas’ Leadership Team team) to solve any company challenges
• Represent the DEPT® Americas brand and principles within the organization and the marketplace
• Work with SVP, Delivery & Transformation and SVP, Finance to establish standards and templates to achieve contract uniformity; set and police standard operating procedures
• Communication and delivery of required weekly data points to Americas Leadership and Finance
• Collaboration with Resource Management and Talent Acquisition to validate open requisitions against forecasted work/hours
• Serve as point of escalation for project issues that Delivery roles cannot resolve on their own
• Oversee all program budget tracking; work closely with Finance, Craft Leads, Resource Management and Delivery teams to flag issues proactively and drive risk mitigation and recovery plans
• Collaborate with Resource Management and Finance to ensure all Delivery roles update Finance and RM tools and ensure teams are staffed appropriately
• Serve as primary scope partner with Growth team on new business efforts; ensure scope, schedule, and budget are quantified prior to engagement kickoff
• Take on other duties and responsibilities as assigned

Preferred Qualifications

Knowledge of the latest trends and tools in the industry is a welcomed addition to the role

Benefits

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave