Statusphere is hiring a
VP of Member Experience in United States

Summary

The VP of Member Experience at Statusphere is responsible for driving best-in-class member experience, member growth, engagement & retention, member marketing & awareness, and leadership & strategy. The role requires demonstrated achievement in developing talent, managing and growing a creator team, expertise in the influencer marketing industry, and knowledge of creator enablement tools.

Requirements

• Demonstrated achievement in developing talent, managing and growing a Influencer Marketing/Creator team (5+ years of management experience)
• Demonstrated expertise in the Influencer Marketing industry or demonstrated history of working with creators or building community (10+ years of experience)

Responsibilities

• Drive best-in-class Statusphere member experience
• Understand Statusphere’s creator needs, goals, and challenges and develop segmentation journeys to provide personalized support and guidance based on each creator group’s needs
• Develop retention strategies and initiatives to reduce churn and ensure long-term partnerships with creators
• Foster, identify and manage opportunities for collaboration and partnerships with creators
• To build creator satisfaction, oversee the synthesis and actioning of creator feedback regarding experiences, pain points, and suggestions for improvement
• Advocate for creator needs and requirements within the organization, working closely with product and development teams to drive enhancements and platform updates
• Develop strategy and workflow to create a best-in-class member experience once creators are onboarded to Statusphere
• Provide training and guidance to creators on using Statusphere’s features effectively, optimizing their experience, and maximizing their desired outcomes
• Collaborate with marketing team to develop innovative strategies and campaigns that increase creator applications, adoption and engagement at Statusphere
• Collaborate with the VP / Head of Marketing and Product Marketing to develop compelling messaging, value propositions, and go-to-market strategies to further attract creators
• Track and analyze marketing metrics, campaign performance, and creator acquisition costs to optimize marketing efforts
• Educate creators on the current state of creator marketing
• Build, produce and host educational/community/online events, driving awareness and adoption of Statusphere by creators

Benefits

• Competitive compensation
• 100% Team Member coverage for Medical, Dental, Vision insurance
• 401K plan with a 100% match of contributions up to 4%
• Employee stock options
• Flexible/Fully Remote work
• Unlimited PTO
• Professional Development L&D Stipend
• Generous maternity/paternity policy
• Being part of a fast-growing company with opportunities for future growth & leadership positions
• Collaborative, innovative, positive, team-oriented startup culture
• Casual & vibrant work environment
• Get to try lots of new products!