Industrious is hiring a
Member Experience Associate

Summary

The job is for a Member Experience Associate at Industrious, a premium workplace-as-a-service provider. The role involves creating great days for members by managing the office, handling member requests, building events, and assisting with IT issues. The company values diversity and inclusivity.

Requirements

• No member request is too big or too small for you to handle
• You’re energized by meeting people and work well in a team because you like supporting and assisting to help a larger plan come together
• You can create order out of chaos and are always planning ahead. You come up with solutions before anyone knows there is a problem
• You’re resilient. You know the value of having a routine, but you’re ready for the bumps too
• You’re willing to get your hands dirty and realize the behind the scenes work is not always glamorous
• You always look to improve and make things more efficient because staying busy is your happy speed

Responsibilities

• You are the first face people see while preparing the office for the day: brewing coffee, setting out breakfast, and stocking shared amenities
• You build magnificent events and take the extra time to design unique signage because you know the magic is in the details
• You add new members into multiple systems so their first day in their office is seamless and memorable
• You assist a member with IT or wifi issues should they ever come up - no job is too big or too small for you to tackle
• You dip your toe in local marketing events - ensuring any prospective member knows the true value of our flexible solutions
• You take a walk in-tour while your Member Experience Manager is assisting another potential member