Swapcard is hiring a
VP of Services in Canada, Spain

Summary

The job is for a VP of Services at Swapcard, a fast-growing startup that offers remote opportunities. The role involves leading the global customer experience strategy, refining the brand customer experience, and contributing to the company's performance and reputation. The team is diverse with 42 nationalities and the company encourages an open-minded culture.

Requirements

Experience with a similar role in a high growth tech company

Responsibilities

• Lead the global customer experience strategy and be accountable for it
• Define and lead strategic plans for the department
• Refine our brand customer experience
• Have a strong understanding of our performance (customer’s satisfaction and internal efficiency)
• Keep consistency in the department work
• Ensure various teams performance and collaboration
• Raise customer excellence awareness to all other departments and the leadership team
• Be responsible of Swapcard’s reputation as Customer Excellence driven brand
• Identify how to leverage Customer Excellence as a Revenue driver
• Represent our company externally & internally by being our customers’ voice and face

Preferred Qualifications

• SAAS industry experience is a plus
• Tech company in an industry where services highly matter

Benefits

• International team with 42 nationalities (more on the way!)
• Remote-first policy with offices in Paris, USA, UAE, CA, & UK
• Fast-growing startup with many opportunities for growth
• Open-minded culture that appreciates differences
• Feedback driven, supportive & curious team with DIY mindset
• Family leave and remote work to ensure you have time for what matters most
• Generous paid time off program to ensure your happiness
• Team vacations to celebrate our achievements