VP, Operations & Chief of Staff

Summary

Join Niche as the VP, Operations & Chief of Staff and become a critical partner to the CEO and executive leadership team. You will drive strategic initiatives, enable cross-functional alignment, and ensure execution across the company. This role operates at both strategic and tactical levels to propel the company forward during a pivotal phase of growth and innovation. Key responsibilities include strategic planning and execution, operational leadership, cross-functional coordination, special projects and corporate development, data-driven insights, business case development, customer and investor engagement, and organizational effectiveness. The ideal candidate will have 10+ years of experience in relevant roles, a proven ability to lead complex initiatives, and strong analytical and communication skills. Niche offers a competitive salary, benefits, and a flexible work environment.

Requirements

• 10+ years of experience in Chief of Staff, strategy, operations, or leadership roles, ideally within high-growth companies or top-tier consulting firms
• Demonstrated ability to lead complex, cross-functional initiatives and deliver impactful outcomes
• Proven success managing strategic planning for organizations of 300+ employees, with the ability to translate high-level objectives into actionable plans
• Experience in corporate transactions such as acquisitions, fundraising, or integrations, with a solid understanding of financial drivers and P&L management
• Strong analytical skills with experience in business case development, investment analysis, and performance benchmarking
• Exceptional communication and interpersonal skills, with the ability to influence senior stakeholders and drive alignment across diverse teams
• Organizational prowess with the ability to prioritize competing demands and thrive in a fast-paced, dynamic environment
• Trusted advisor mindset—discreet, reliable, and able to build credibility with executive leadership
• Bachelor’s degree required; MBA or relevant advanced degree preferred

Responsibilities

• Collaborate with the CEO and senior leaders to establish and execute a comprehensive strategic roadmap aligned with company goals
• Manage the strategic planning calendar and ensure accountability through OKRs and key business processes
• Drive operational excellence through leadership meetings, quarterly planning, and business reviews
• Lead the Internal Operations team in monitoring performance and recommending changes to stay on track
• Serve as the connective tissue across departments - removing roadblocks and ensuring alignment and progress on top priorities
• Ensure effective execution of high-impact, CEO-driven & cross functional initiatives such as go-to-market strategies, investor updates, strategic partnerships, and M&A activity
• Lead the post-transaction integration process when needed
• Define KPIs and deliver actionable insights to support decision-making and drive measurable results
• Establish a standardized methodology to evaluate new initiatives, including scorecards, prioritization frameworks, and risk assessments, in close collaboration with Finance
• Represent the CEO in key meetings with customers, investors, and partners
• Develop compelling materials for board meetings, investor communications, and public presentations
• Ensure on-sites/off-sites are in sync with our operational rhythms, lead business reviews, and partner closely with the Chief People Officer to ensure an aligned and high performing leadership team

Benefits

• Our national target base salary range is $200,000 - $250,000, plus participation in our Annual Bonus and Stock Option Program
• Base compensation will be commensurate with experience and skills
• At Niche, our Total Rewards Philosophy is centered around creating a workplace environment that attracts, motivates, and retains top talent by providing a comprehensive and competitive rewards package
• This philosophy is built on the principles of performance-based compensation, best-in-class benefits and work-life balance, and employee well-being
• We are a fully flexible workforce empowering our employees to choose to work remotely, in our Pittsburgh office or whatever combination suits you
• Full time, salaried position with competitive compensation in a fast-growing company
• Best-in-class 100% paid employee health plan, including vision and dental and supplemental coverage
• Flexible Paid Time Off Policy
• Stipend that allows you to build your work from home office in a style and function that suits your personal preferences
• Parental leave for all employees (12 weeks fully paid) in addition to short term disability for birthing parents
• Meaningful 401(k) with employer match