Web Hosting Support

Summary

Join HostPapa, a rapidly growing web hosting company with a global presence, and contribute to our mission of empowering individuals and businesses online. As a key member of our team, you will provide exceptional customer support, resolving web technology issues through various channels. You will leverage your expertise in content management systems (CMS) like WordPress, Drupal, and Joomla, and possess a strong understanding of DNS and web design tools. This remote position offers a competitive salary, professional development opportunities, and flexible work arrangements. We value diversity and inclusion, fostering a supportive and collaborative work environment.

Requirements

• Must have experience working in the web hosting industry
• In-depth experience with cPanel and Plesk
• Ability to troubleshoot website and email problems
• Excellent written and verbal communication skills (English and Spanish)
• Driven to be the best and you have examples to prove it

Responsibilities

• Solve their web technology problems using chat, email/tickets, and phone
• Install, configure, maintain, and solve errors for content management systems including, WordPress, Drupal, Joomla, etc
• Explain how DNS and web design tools work
• Provide customers with a “WOW!” experience

Benefits

• Work from anywhere - this is a remote opportunity
• A competitive salary that values you and your unique skill sets
• Career advancement & professional development opportunities to help you reach your full potential
• Flexible work arrangements to support work/life balance