Welcome Specialist I

Summary

Join our team at FreedomCare as a Welcome Specialist in Missouri! We're looking for an independent self-starter with excellent communication and time management skills to partner with clients, caregivers, and internal teams to finalize technical details and ensure successful enrollment. As a hybrid role, you'll require regular scheduled commute/travel to our office in Springfield, MO or the FreedomCare hub closest to you.

Responsibilities

• Manage the daily calendar appointments by confirming and conducting scheduled calls
• Conduct remote Orientations with Caregivers and Patients via phone
• Provide a summary of what the orientation entails and provide instructions on how to access and sign the application via DocuSign
• Review all documents received for employment Verification I-9
• Formally welcome the patient into the program, review and finalize enrollment documents
• Explain company policies and procedures (rules/regulations)
• Coordinate with the caregiver to set up their FreedomCare Account; establish their schedule in Medflyt
• Display empathy, actively listen, and clearly communicate with callers to ensure their needs are addressed and to foster a positive experience and relationship
• Provide excellent customer service through one-call resolution, demonstrating FreedomCare's values of ensuring care and compassion with a positive, helpful demeanor
• Run E-verify to ensure Caregivers are authorized to work in the U.S
• Demonstrate effective time management by maintaining scheduled appointments adherence
• Navigate multiple systems, such as DocuSign, Salesforce and Medflyt, determine authorization eligibility
• Consistently meets monthly performance metrics of call handling and completed orientations/SOCs