Remote Windows Administrator III

Summary

Join our team and become a key player in delivering innovative IT services! As a 2nd and 3rd level INM support specialist, you will be responsible for maintaining service quality, investigating root causes of incidents, and coordinating activities to meet KPIs. If you have strong communication skills, analytical thinking, and experience with Windows OS, VMware, and FCI, we want to hear from you!

Requirements

• Speak English at least on B2 level
• Have IT/PC literacy - Expert
• Have HW/SW overview - Advanced
• Have Windows OS knowledge - Advanced (valid certification is an advantage)
• Have VMware, FCI - Intermediate
• Have good communication and presentation skills
• Have analytical thinking
• Are good in team cooperation

Responsibilities

• Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM)
• 2nd and 3rd level INM support
• Smooth and uninterrupted operation of customers’ environment
• Conformity with the internal work instructions and process guidelines within DTAG
• Follow the defined escalation standards in case of deviations
• Investigate the root cause of incidents and initiate actions to improve or correct the situation
• Record, evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority
• Act as technical lead, solves and coordinates activities and other deliverables in order to fulfil KPIs and management requests across related technologies
• Single Point of Contact for at least one customer, area or technology within supported service
• Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals
• Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support
• Train and participate on education of other employees
• Create and maintain documentation
• Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation

Benefits

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits