Remote Windows ICT Engineer

Summary

Join a dynamic team at Deutsche Telekom IT Solutions Slovakia and contribute to providing innovative information and communication technology services. As a key member, you will perform complex activities, coordinate improvements, and maintain technical infrastructure to meet KPIs. With a focus on teamwork, communication, and analytical thinking, you will thrive in this role.

Requirements

• Have Information technology education - Secondary education
• 5 years experience
• Are advanced in Windows OS
• Have valid certification in Windows OS
• VMware - intermediate - advantage
• Knowledge of the ITIL processes
• Have good communication skills, presentation skills, negotiation skills and analytical thinking
• Are a team player
• Speak English - Upper intermediate (B2)
• Are willing to participate on on-call duties , independent solving and troubleshooting of incidents and errors within defined expertise

Responsibilities

• Perform, coordinate and improve most complex activities needed to provide IT services and the supporting infrastructure in order to fulfill relevant KPI’s
• Propose and perform regular inspections and improvement recommendations
• Diagnose and resolve complex tickets or escalate complex tickets with direct/potential impact related to IT infrastructure
• Investigate the root cause of complex incidents and then initiate actions to improve or correct the situation
• Evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority
• Assess actual performance of IT infrastructure against its predicted performance. Any deviations between the two should be understood and proactively remediated, with vendors if necessary
• Create and maintain technical documentation to support IT service
• Identify weaknesses in used processes and eliminate them following industry and internal standards
• Plan, implement and maintain a stable technical infrastructure to support organization’s business
• Serve as technical lead to provide clear and comprehensive release and deployment plans
• Deliver effective training plans and concepts to train other employees and ensure their fulfillment

Benefits

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits