Workplace Experience Manager

Summary

Join Achievers as a Workplace Experience Manager and design, coordinate, and enhance the employee experience across our global offices and virtual workspaces. You will build connections across locations and time zones, fostering a positive and engaging work environment. Responsibilities include managing office operations, implementing employee engagement programs, overseeing facilities, and managing vendors. You will also play a key role in our ESG initiatives. This role requires strong project management, communication, and problem-solving skills, along with experience in employee experience programs and facilities management. The ideal candidate is organized, creative, and employee-centric.

Requirements

• Minimum 5 years of managing employee experience programs and facilities
• Superior project management and organizational skills
• Ability to roll-up your sleeves to deliver on schedule and meet requirements
• Strong problem solver, who seeks answers and solutions for unexpected issues and opportunities as they arise
• Great verbal and written communication skills
• Business acumen to understand the cost of decisions and scalability of programs
• Approachable, flexible and employee-centric

Responsibilities

• Supervise office management globally (e.g., Canada, UK, Australia), including front house experience to create great experiences across our employee and client groups
• Develop, implement, and manage a number of scalable employee experience programs across the physical and virtual workspaces
• Thoughtfully connect and engage the community through effective communications, social events, and coordinating with ERGs and departments
• Manage complex projects including, but not limited to, space planning, logistics, sustainability program, and corporate events
• Oversee both the strategic and tactical levels of Facilities Management
• Manage the ESG committee and oversee our reporting for facilities and operational impact
• Collaborate and build effective working relationships with functional leaders globally
• Manage relationships with landlords, property managers, third-party contractors, and vendors
• Oversee efficient use of funds to maximize the employee experience
• Own financial reporting to business leaders to include updates on transactions, projects, and operations
• Management of the facilities team, providing day-to-day supervision, coaching, and performance management

Preferred Qualifications

• Multi-site and virtual experience is strongly preferred
• Nice to have experience in the ESG space