Writing Operations Lead

Summary

Join Airbnb's UX Writing team as the first Writing Operations Lead and partner with various teams to drive team priorities through seamless operations and stakeholder alignment. You will establish and improve workflows and processes to ensure excellence in delivering products at scale, focusing on tool optimization (Airtable, Asana, Google Drive) and process improvements. Responsibilities include operational execution, monthly planning, and developing future enhancements. A typical day involves collaborating with leadership, shaping processes, streamlining workflows, supporting planning processes, coordinating reporting, and maintaining documentation. You will also support capacity planning and participate in team cultural moments. This role requires 9+ years of experience in consulting, program management, or related fields, along with proficiency in program management tools and a deep understanding of user-centered design.

Requirements

• 9+ years consulting, program management, product management, project management with demonstrated experience establishing methods and processes, implementing systems, and supporting org-wide operations
• Proactive approach with a demonstrated ability to work through ambiguity to detailed simple solutions. You can take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative over the finish line with limited oversight
• Highly tactical operator with a focus on tracking, reporting, and process improvement
• Proficiency in optimizing program management tools for enhanced efficiency
• Highly organized with a talent for structuring and implementing initiatives at scale
• Deep understanding of user-centered design methodologies and iterative development approaches
• Proficiency in managing tooling and design systems, including Airtable, Asana, and Figma with an ability to learn technical systems quickly
• Adaptability to thrive in a high-growth, ambiguous, and constantly evolving organization
• Exceptional analytical and problem-solving abilities
• Passion for Airbnb’s mission, commitment to diversity, and global mindset

Responsibilities

• Partner with UX Writing and Design Ops leadership on resourcing strategies, tool optimization and education, and process improvements that help us scale and operate efficiently and effectively
• Shape, drive, and document processes and tools for effective org planning workflows by assessing current tools and gaps and iterating on improvements toward a longer-term vision for more seamless workstreams
• Collaborate with internal and cross functional (XFN) teams to simplify, unify, and streamline both UX Writing and XFN processes and tools (Airtable) to enhance productivity
• Support overarching planning processes (e.g. monthly planning) to ensure headcount staffing and contractor resourcing plan meets larger skillset needs of team and business
• Collaborate with Design Ops, Design Program Managers (DPMs), and Program Managers to ensure consistency in overarching ways of working to drive successful program delivery
• Coordinate periodic reporting on team output and key metrics, manage work plans, analyze data, and ensure recommendations are effectively implemented
• Develop a system to regularly update and maintain accuracy of documentation relative to the team's operating system, onboarding, process, and tools
• Support the development of capacity planning, scoping, and roadmap planning standards across the UX Writing team
• Participate in and support cultural moments for the UX Writing team

Benefits

• This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits
• $154,000 — $191,500 USD