Lead Product Manager, Internal Tools & Operations

Summary

Join Misfits Market, a high-growth startup combating food waste, as a Product Manager to shape the future of fresh fulfillment for 300K+ households. Collaborate with engineers and stakeholders to build in-house systems powering our fresh grocery fulfillment service. As part of the Business Operations team, you will architect and develop internal platforms and tools, including Warehouse and Inventory Management Systems, Transportation Management System, and e-commerce product catalog. You will define and own product strategy for key internal systems, own product development lifecycle, and lead cross-functional initiatives. The role requires strong execution, product & systems thinking, and collaboration skills.

Requirements

• Strong Execution Background 5+ years of product management experience developing and scaling internal or enterprise-grade business systems (both in-house and 3rd-party platforms)
• Autonomous and comfortable jumping between strategy and execution — from product strategy and roadmap planning to wireframing and writing requirements to chasing down bugs / fires
• Expert in agile, scrum, and modern product development practices
• Product & Systems Thinking and Analytical Decision-Making Strong technical and systems-thinking mindset; able to break down complex operational workflows and translate them into scalable platform solutions
• Skilled at navigating ambiguity while managing multiple initiatives in a fast-paced environment, with the ability to balance short-term needs with long-term product vision
• Analytical decision-maker who can balance competing priorities, risks, and dependencies using data to evaluate impact and trade-offs
• Discovery, Collaboration and Influence You have a strong curiosity, an eye for good design, and harbor a deep empathy for internal and external users with the ability to run your own user interviews and research
• Proven ability to influence and align stakeholders across multiple levels and functions of an organization
• Excellent communicator— adept at writing product specs, facilitating cross-functional discussions, and delivering presentations to technical and non-technical audiences

Responsibilities

• Roadmapping and Product Strategy Define and own the product strategy for key internal systems, including Warehouse Management, Inventory Management, ERP integrations, Catalog Management, Pricing Systems, Vendor Management, and Purchase Order Management
• Own quarterly and semi-annual roadmaps for Business Operations that drive critical projects and business goals
• Discovery and Product Development Own the end-to-end product development lifecycle for Business Operations from ideation to launch to iteration / maintenance
• Scope, prioritize, and conduct discovery for new tools and features by working cross-functionally with stakeholders to identify the opportunity / problem space, gather requirements, and deliver measurable value
• Create precise documentation and clear wireframes / prototypes that communicate requirements effectively with engineers and stakeholders
• Run demos and manage carefully planned rollouts across our systems, teams, and facilities
• Collaborating with Stakeholders and Program / Project Management Lead large, cross-functional initiatives across the company with expert program management skills that keep teams on schedule and to plan
• Partner closely with stakeholders and leaders across departments (Operations, Merchandising, B2B, Finance, etc) to drive alignment and facilitate key decisions
• Triage, prioritize, and manage backlog of internal requests to balance run-the-business needs vs. longer-term opportunities

Preferred Qualifications

• You’re passionate about food access and creating a better food system
• You’re a member of our service and have used our product
• You have experience in supply chain / operations, ERP systems, B2B or 3PL
• You’re familiar with tools such as Netsuite and Salesforce
• You have experience building wireframes and prototypes with Figma, Figjam or v0 by Vercel
• You have experience applying AI or machine learning in your past products / processes
• You have experience with creating easy-to-use tools for users via qualitative / customer research

Benefits

• Annual Salary $130k - $160k
• Remote with coworking opportunities in NYC
• Comprehensive medical, dental, and vision insurance
• 401(k)
• Annual Misfits grocery box credit of $1200 paid in weekly installments
• Life insurance
• Paid vacation time
• Paid holidays
• Paid sick days
• Commuter benefits