People Operations Lead

Summary

Join OpenTable's People Operations team as a People Operations Lead and support regional standard processes and local requirements for HR operations globally. You will serve as a subject matter expert, ensuring accurate employee data and transactions. Develop and manage a team of HR Coordinators, promote global standard processes, and provide efficient responses to employee inquiries. Maintain accurate employee records, process employee changes, and engage new hires. Support leave administration, assist with payroll and benefits, and champion employee needs. Lead internal audits, provide analytics, and collaborate with regional partners. This remote role will transition to a hybrid model in downtown Toronto.

Requirements

• Experience working as a HR Administrator or experience of a graduate placement specializing in HR
• Knowledge of current employment legislation
• Experiencing leading a remote team
• A continuous focus on improving the customer experience
• An interest in asking questions to clarify or confirm key information
• Proven attention to detail and a focus on quality
• The ability to effectively communicate, both verbally and in writing, with employees at all levels of the organization (any additional languages are a plus!)
• The ability to balance sensitive and highly confidential information appropriately
• A BA/BS degree or equivalent work experience

Responsibilities

• Develop a team of HR Coordinators by setting expectations, providing feedback and managing workloads
• Promote the adoption of global standard processes to ensure a coordinated and global approach to HR service delivery
• Ensure speedy and efficient responses to all day to day / first line HR and benefits queries from employees across the region
• Ensure that new and/or revised regional processes and standard operating procedures are well understood, trained, and implemented at Opentable
• Maintain accurate employee records, run HR transactions in our systems and balance report / data requests
• Process employee changes, terminations, and related processes including communications, notifications, filing and HR systems updates
• Engage new hires, coordinating all the elements of their on-boarding and serving as a resource for them and for their manager
• Support maternity / paternity leave administration
• Assist with activities related to payroll and benefits administration
• Be an internal champion for our employees; Raising issues as appropriate and collaborating with other teams to address their needs and concerns
• Actively work with different Regional partners on any operational issues that may arise
• Lead periodic internal process audits and assessments of the control environment
• Provide analytics and reporting about people to all company partners

Preferred Qualifications

• Experience with employee legislation in other various countries
• A High degree of adaptability and flexibility to change
• A work ethic that is self-motivated and resourceful

Benefits

• Work from (almost) anywhere for up to 20 days per year
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• 20 days of paid time off upon start
• Private health and dental insurance
• Life and Disability insurance
• Health benefits
• Flexible spending account
• Retirement benefits
• Life insurance
• Paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays)
• Parental leave benefits
• This role is eligible to be considered for an annual bonus