LawnStarter is hiring a
ZenDesk Administrator

Summary

The job is for a Multi-System Administrator and telephony specialist at LawnStarter to manage and optimize their Zendesk instance and related cloud-based services. The role requires 5+ years of experience in managing and administering Zendesk and other cloud-based systems, with a preference for the Zendesk Support Administrator certification.

Requirements

• Proven experience in managing and administering Zendesk and other cloud-based systems. (5+ years experience preferred)
• Strong understanding of CRM platforms, integrations, and automation
• Excellent analytical and problem-solving skills
• Ability to collaborate effectively with cross-functional teams
• Experience in developing strategic initiatives and process improvements
• Strong communication and interpersonal skills

Responsibilities

• Configure, maintain, and optimize the Zendesk platform, including ticketing systems, user management, workflows, automations, and reporting
• Oversee and manage the Zendesk instance across multiple brands, ensuring a scalable and standardized platform
• Monitor and optimize the performance of automation, triggers, and workflows, using performance data to identify and address pain points
• Establish and maintain procedures consistent with company policies for efficient platform administration
• Develop and implement custom solutions using Zendesk’s API, integrations, and third-party applications to enhance system functionality
• Develop and manage automations such as triggers, rules, workflow processes, and chatbot mapping
• Automate workflows where possible
• Work closely with sales and operations teams to support new requirements
• Act as the primary technical contact for Zendesk, troubleshooting and resolving performance issues
• Onboarding and offboarding employees from necessary systems

Preferred Qualifications

Zendesk Support Administrator certification preferred with knowledge of other cloud-based services, including Atlassian (Confluence, Jira, Atlas), Zapier, Front, Tableau, Slack, and Metabase

Benefits

• Fully remote position: Work remotely from anywhere you want
• 10-12 hrly USD