Systems Administrator

Summary

Join Chime as a WFM Systems Administrator and be responsible for configuring, optimizing, and scaling Workforce Management (WFM) systems. Collaborate with cross-functional teams to enhance performance, forecasting, and scalability. This role involves system administration, implementation of WFM tools, partnering with capacity planners and vendors, managing system integrations, and ensuring data governance. You will also identify automation opportunities, mentor junior team members, and execute key administrative actions. The ideal candidate possesses 5+ years of relevant experience, NICE IEX certification, and experience in outsourced environments. The salary range is $103,680 to $144,000, plus bonus, equity, and benefits.

Requirements

• 5+ years of relevant experience in workforce management systems administration, preferably in high-growth, tech-driven environments
• Experience administering WFM tooling in outsourced or BPO environments
• Familiarity with change management and vendor relationship management
• Will have used NICE IEX (or similar WFM tools) to build scalable scheduling, forecasting, and support systems that help internal and vendor teams deliver high-quality member experiences
• Will have leveraged APIs (REST/SOAP) and scripting languages (JavaScript, Python, etc.) to automate, optimize, or integrate workforce systems for operational efficiency
• Will have partnered with InfoSec and Compliance to implement robust data governance and access controls for critical platforms
• Will have managed or supported integrations between WFM systems and telephony, CRM, or analytics platforms (e.g., Five9, Twilio, Zendesk)
• Will have collaborated with cross-functional stakeholders, demonstrating strong communication and partnership skills to improve member and agent outcomes
• Will have proactively identified opportunities for continual improvement in WFM processes, moving beyond “traditional admin” work
• Will have delivered measurable results in contact center operations or support teams, preferably in a scaling or high-growth environment

Responsibilities

• Own the system administration and strategic development of our WFM platforms, especially NICE IEX
• Lead the successful implementation, configuration, and lifecycle management of WFM tools across internal and external operations teams
• Partner with Workforce Management Capacity Planners and external vendor partners to ensure accurate forecasting, scheduling, and real-time adherence support
• Manage IEX system integrations with telephony, CRM, and reporting platforms including Five9, Twilio, and Zendesk
• Collaborate closely with InfoSec, Internal Audit, and Compliance to enforce rigorous data governance and system access controls
• Proactively identify automation and process enhancement opportunities in WFM tooling
• Serve as a subject matter expert and mentor to junior systems team members and vendor admins on WFM system best practices
• Execute key administrative actions such as user provisioning, audit logging, and system hygiene with speed and precision

Preferred Qualifications

NICE IEX certification strongly preferred

Benefits

• Competitive salary based on experience
• 401k match
• Great medical, dental, vision, life, and disability benefits
• Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
• 1% of your time off to support local community organizations of your choice
• Annual wellness stipend to use towards eligible wellness related expenses
• Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more
• In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress
• Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location
• In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute