Director of Partner Solutions

Summary

Join Ascertain, a healthcare technology company, as the Director of Partner Solutions to lead post-sale success and retention efforts for key partners. You will own end-to-end customer success, guiding pilot delivery, driving change management and adoption, and ensuring long-term retention and expansion. This hands-on role requires managing all phases of customer onboarding, defining and tracking data-driven KPIs, acting as the primary client contact, and building a scalable customer-success framework. You will collaborate with various teams, develop training assets, and plan for future product rollouts. The ideal candidate possesses 4+ years of healthcare IT or SaaS implementation experience or 3+ years of management consulting experience in healthcare, along with a proven track record of leading complex implementations and delivering quantifiable results. This position offers a flexible hybrid work model from the NYC office and competitive compensation, including salary, equity, and comprehensive health insurance.

Requirements

• 4+ years of healthcare IT or SaaS implementation/project-management experience, or 3+ years of management consulting experience with a focus in healthcare
• Proven track record leading complex, multi-stakeholder implementations and delivering quantifiable results
• Experience defining scalable onboarding processes and playbooks for future product rollouts
• Exposure to customer-support workflows and tools (e.g., Zendesk, Intercom) to bridge the gap between implementation and ongoing support
• Previous experience in a scrappy startup environment—comfortable wearing multiple hats and iterating processes quickly

Responsibilities

• Lead Solution Deployments: Manage all phases of customer onboarding (planning, configuration, testing, training, go-live, support) with clear project plans, milestones, and risk mitigation
• Drive Impact Metrics: Define and track data-driven KPIs (e.g., time saved, turnaround reduction) to demonstrate ROI and inform GTM decisions
• Engage Stakeholders: Act as primary client contact—conduct interviews, map workflows, and present to executives; design change-management strategies to ensure adoption by frontline teams
• Ensure Ongoing Success: Build and maintain dashboards tracking post-implementation results; hold regular business reviews; develop a scalable customer-success framework (onboarding, training, support, upsell)
• Plan for Future Products: Create a standardized onboarding playbook for upcoming offerings; partner with Product/Engineering to integrate new features and pilot beta rollouts
• Develop Training Assets: Produce role-based curricula, quick-start guides, FAQs, and video tutorials; coordinate train-the-trainer workshops and follow-up clinics
• Collaborate Cross-Functionally: Work with Sales to transition deals into implementations; relay client needs to Product/Engineering; supply Marketing/GTM teams with case studies and customer insights

Preferred Qualifications

• Ideal candidates will have exposure to revenue-cycle management, case management, or prior-authorization workflows in hospitals or health systems
• Data-Driven: Define, collect, and analyze metrics to show ROI and guide go-to-market decisions
• Clear Communicator: Present insights effectively to both executives and frontline teams
• Project Management: Create detailed plans, set milestones, and manage risks; familiarity with common project-management tools is helpful
• Customer Focus: Build strong client relationships, anticipate churn, and drive expansion strategies
• Hands-On Leader: Willing to roll up your sleeves to troubleshoot issues, train users, and support integrations
• Organized & Agile: Manage multiple projects independently in a fast-paced startup while staying detail-oriented
• Empathetic Problem Solver: Understand the challenges of behind-the-scenes healthcare professionals and adapt solutions accordingly

Benefits

• Cutting-edge technology: Work directly with the latest advancements in generative AI and automation, tackling challenging problems that meaningfully impact healthcare
• Ownership & growth: You’ll join Ascertain at a pivotal early stage, shaping our products, technical direction, and culture, with significant opportunities for career advancement
• Collaborative team: Join a talented, passionate, and supportive team with backgrounds from top tech companies and clinical institutions
• Flexible hybrid work: We support a flexible hybrid working model from our NYC office, trusting you to manage your own schedule
• Competitive compensation : We offer competitive salary, meaningful equity, comprehensive health insurance, and more